Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute. Don’t measure.

Government 32

Government Close the Loop Gaming Innovation 32

Qualtrics

JANUARY 22, 2021

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization. Bruce didn’t start out to be an XM expert.

Engineering 26

Engineering Start-ups CX Gaming 26

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Best use of technology.

Customer Service 26

Customer Service Innovation Contact Center Technology 26

Qualtrics

MARCH 7, 2019

As an experience management organization , we live and breathe “experiences” and X4 did not disappoint. The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. XM Solutions. To that end, we introduced XM Solutions. It was truly a remarkable and a career-defining experience for me.

Innovation 29

Innovation Government Compliance Touchpoint 29

Qualtrics

OCTOBER 25, 2019

The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative – the XMI Customer Ratings – Digital. This is something our customers have been asking for – and we wouldn’t be an Experience Management company if we didn’t listen to our customers. Create a system of action.

CX 20

CX Close the Loop Retail Start-ups 20

Qualtrics

JANUARY 16, 2019

The Market Research Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank. Leading brands will share the experience management programs they’ve built to delight customers and employees. Bruce Temkin- Head of XM Institute, Qualtrics.

Gambling 28

Gambling Non-Profits Government Innovation 28

Qualtrics

JULY 8, 2021

As organizations around the world look to re-think the experiences they deliver moving forward, we’re excited to announce DesignXM — a powerful new research and testing engine for experience design to help organizations design the experiences people want next. It’s all instantly accessible, whenever you need it.

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Machine Learning Engineering Social Media Technology 26