discover customer-xm contact-center-quality-management 
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
Qualtrics
NOVEMBER 21, 2019
So it’s going to become even more critical for CX leaders to understand the maturity of their organization and how all the experience pillars (customer, employee, product and brand) fit into their full Experience Management (XM) vision. It’s critical you can tell when a customer needs human help.
Expert insights. Personalized for you.
83 
Let's personalize your content