Qualtrics

FEBRUARY 10, 2020

These chat logs can then be brought into the XM Platform alongside feedback from other listening channels. XM Institute Benchmarks. Employees can submit their ideas, upvote and downvote ideas submitted by colleagues and provide comments on existing ideas. You can learn more about the integration here. Any channel, any time.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. You’ll find it all at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping EX professionals reach new heights in employee experience.

Close the Loop 29

Close the Loop Gaming Healthcare Innovation 29

Qualtrics

FEBRUARY 18, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough products , thought leadership from the best in the business, and an inside look at the tech helping organizations turn products into obsessions. Bruce Temkin, Director of the XM Institute. 13:30-13:50 // Weds, March 11 // XM Institute Theater.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29

Qualtrics

OCTOBER 26, 2021

Learn from experts on how to retain top talent, make future-of-work decisions, address DEI gaps, recruit the best candidates, and ensure that employees can thrive in a hybrid work model. There’s a max exodus of employees quitting and trends say it’s going to be the norm for the next nine to 12 months, at least. Who was on the panel?

Start-ups 26

Start-ups 26

Qualtrics

MARCH 30, 2021

Discover the Korn Ferry DE&I Compass, powered by Qualtrics XM. More than ever, customers and employees expect to see meaningful progress on diversity, equity and inclusion from the companies they engage with. Far from proving progress to employees and customers, these stalled initiatives breed cynicism and distrust.

Start-ups 26

Start-ups Innovation 26

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Want to discover more about XM and Peloton? Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). Hulu is huge.

Retail 22

Retail Entertainment CX Start-ups 22

Qualtrics

APRIL 26, 2021

It is a week near and dear to Qualtrics always, but especially so since we surveyed our employees this time last year and learned that over 2,000 of our family members work on the frontlines of healthcare. That’s because XM establishes three essential capabilities: Continuously learn. Patient experience ratings across 18 countries.

Healthcare 26

Healthcare Hospitality Hospitality Actionable Insights 26

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. XM— on the go. New ways to help everyone conduct XM. Many of these solutions have been developed in conjunction with XM partners.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Qualtrics

JUNE 23, 2020

It represents an acceleration of ongoing efforts by most companies to enable potentially transformational opportunities across their operations, from suppliers, to employees, to customers. Five key ingredients to digital XM success. We’ve worked with hundreds of organizations that are at different stages in their digital journeys.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

Qualtrics

NOVEMBER 21, 2019

So it’s going to become even more critical for CX leaders to understand the maturity of their organization and how all the experience pillars (customer, employee, product and brand) fit into their full Experience Management (XM) vision. Augmented reality will be at the heart of XM. Healthcare will begin its XM maturity journey.

Customer Experience 38

Customer Experience Healthcare Contact Center CX 38

Qualtrics

JULY 2, 2019

It was just so amazing to me that I could connect my past analytical skills with my sales skills working again in the XM industry with Qualtrics. We practice what we preach, and the Experience Bonus is just one of the many things Qualtrics does for its employees which allow us to take part in different experiences. Want to chat?

Sports 34

Sports Start-ups Sales 34

Qualtrics

JULY 6, 2020

As companies reel from the effects of COVID-19, markets struggle to rebound, and nations are divided on how to respond, employee engagement is on the rise. In May, we profiled the telecoms giant Telefónica , who has seen an increase in Employee NPS in the last few months, and a general uptick in engagement across the board.

Legal 40

Legal NPS 40

Qualtrics

NOVEMBER 5, 2019

Working with (prospective) customers to help them on the journey of XM. I get to see so many different customers, businesses, and teams all with different styles and different levels of XM maturity. I started off in Dublin as one of the first employees in our first international office. What is your favorite part of your role?

Sales 20

Sales Education 20

Qualtrics

NOVEMBER 5, 2019

Working with (prospective) customers to help them on the journey of XM. I get to see so many different customers, businesses, and teams all with different styles and different levels of XM maturity. I started off in Dublin as one of the first employees in our first international office. What is your favorite part of your role?

Sales 20

Sales Education 20

Qualtrics

JUNE 24, 2019

As an experience management company, Qualtrics lived up to their expectations in regards to the experience they provide their employees. I enable targeted digital customer engagement globally to accelerate platform adoption, maturation, and expansion across the Qualtrics XM platform. You can find the whole series here. Want to chat?

Start-ups 36

Start-ups Engineering Education Innovation 36

Qualtrics

APRIL 17, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Early reflections. Behind the breakthroughs.

26

26

Qualtrics

APRIL 14, 2021

Qualtrics Experience Management (XM) Platform was ranked #1 Enterprise leader for customer experience and employee experience in industry-leading product ranking in 2019. It means your research is truly integrated, so when you discover new insights, you can share them immediately in the tools and processes your teams are already using.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Machine Learning Legal 26

Qualtrics

OCTOBER 6, 2021

They look to signals like growth metrics, competitive innovation, employee productivity, etc. All too often, this inside-out approach leads to solutions that are disconnected from customers’ and employees’ needs. Organizations have been trying for decades to deepen their understanding of their customers and employees.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

Qualtrics

AUGUST 30, 2021

In addition, patient surveys form an integral part of experience management (XM) , the discipline of using both experience data (X-data) and operational data (O-data) to measure and improve the four core experiences of any business: customer , employee , product, and brand. See a demo of our Patient Customer Experience solution.

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

Qualtrics

SEPTEMBER 17, 2019

Check out our top tips, recommendations and insights from Head of the Qualtrics XM Institute Bruce Temkin, all of which should get your CX program off to a superior start… Watch Bruce’s webinar on (Kick)Starting a CX Program. And finally, better employee experience (EX) goes hand-in-hand with better customer experience (CX).

CX 20

CX Contact Center Start-ups Customer Loyalty 20

Qualtrics

SEPTEMBER 12, 2019

Find out how American Express built a world-class customer culture by using a broad spectrum of approaches from empowering employees to capturing and acting on customer insights. American Express recognizes that it has some outstanding customer service employees. Discover more about CX through our series of Qualtrics Master Sessions.

Customer Feedback 24

Customer Feedback CX Voice of the Customer Customer Service 24

Callminer

AUGUST 6, 2019

You don’t want to invest in a sophisticated software solution only to discover that it doesn’t adequately meet your call center’s needs. Providing employees with timely and relevant customer feedback is the most direct way to engage them in improving CX. Expert Tips for Choosing the Right Call Center Software. Service is a big part. “As

Contact Center 140

Contact Center VOC Social Media AI 140

Qualtrics

NOVEMBER 1, 2019

This morning my husband and I were discussing the newest disruption in healthcare: companies who send employees across the country to get medical treatment. The basic premise, according to the article being read, is to obtain competitive pricing for the company while simultaneously providing better care for the employee.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Qualtrics

OCTOBER 15, 2019

I’ve focused my career on improving people’s lives – whether through direct service by improving operations, processes, and procedures; or through clarifying roles by coaching leaders and strategically modeling organizations to best serve business, customer, and employee needs. You can find the whole series here.

Management Consulting 33

Management Consulting Start-ups Technology Technology 33

Qualtrics

AUGUST 7, 2019

“We are on a mission to take XM to the world.” I come to work every day knowing that what I’m doing is helping our customers improve the experience of their customers, employees, products and/or brand. There are so many growth opportunities, great benefits, and a constant focus on improving employee experience.

Engineering 36

Engineering Healthcare Hospitality Hospitality 36

Qualtrics

MARCH 17, 2020

For example, what technologies do you need to provide to ensure employees can work without hassle. Outlining how the team will work together empowers your virtual employees to collaborate and communicate for optimum results. Related: Improve technology experiences with XM for IT. But how do you do that for virtual employees?

Gaming 29

Gaming Start-ups Technology Technology 29

Qualtrics

NOVEMBER 20, 2020

The coronavirus pandemic has made huge demands on employees in all sectors, as the global event and its ramifications change and disrupt every aspect of life. It affirms the fact that employee wellbeing is central to leadership decision-making. The challenge for healthcare workers. Watch their full conversation here. 3 good things”.

Healthcare 26

Healthcare Hospitality Hospitality Start-ups 26

Qualtrics

JUNE 25, 2020

Brand, marketing, and customer experience departments are fundamental to helping businesses discover the opportunity modern marketplaces present. And with good reason - Qualtrics research shows demonstrating a customer and employee first mindset is the top behavior driving brand trust right now.

Finance 26

Finance Start-ups Retail Sales 26

Qualtrics

OCTOBER 4, 2019

Our newest employees believe their peers are the most “Transparent,” while Qualtricians with more than 5 years feel that people here are “Scrappy” above all the other values.But let’s break this down a little. One Team: It’s so hard to keep a company focused on what matters – customers, employees, repeat. Customer Obsessed.

Start-ups 48

Start-ups Engineering Sales Customer Experience 48

Qualtrics

APRIL 14, 2021

B2B leaders are taking notice of this shift — in the XM Institute’s 2019 research 84% of B2B organizations said they would increase their focus on customer experiences in the coming year. Internal teams also used the Qualtrics mobile app to help employees democratize and own customer data. Everyone has to own CX,” said Ard.

B2B 26

B2B Close the Loop CX B2C 26