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JANUARY 18, 2022

In these emotionally charged situations, associates rely on powerful management tools and real-time insights from voice and text analytics to identify trending issues and customer sentiment. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Top 10 Jotform competitors & alternatives in 2022. Guides, email, FAQs, ebooks. Moreover, their CX teams help you to choose the right question to ask and send the survey at the right time on their clients’ preferred platform. . Guides, email, FAQs, ebooks.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Qualtrics

DECEMBER 3, 2021

Read our analysis and tips on balancing labor shortage with great CX. As our 2022 Global Consumer Trends report found, consumers want better treatment and their money’s worth – a hard goal to achieve when worker shortages are prevalent. eBook: Your Guide to Retaining Top Talent. Free Download.

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49