Uniphore

JUNE 16, 2021

Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. and the 7 Surprising CX Insights They Reveal. From scripting to guided flows, Agent Assist makes learning while doing possible.

Contact Center 204

Contact Center Social Media NPS AI 204

Zendesk

MAY 5, 2022

It comes down to leveraging a three-pronged approach of innovative CX analytics, QA data, and individualized agent coaching. Move beyond one-dimensional customer service metrics and embrace in-depth CX analytics. Unlock data-driven QA insights. The solution? Every agent excels and struggles in different aspects of their work.

Customer Service 52

Customer Service CX Start-ups NPS 52

1 to 1

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics.

CX 26

CX Customer Journey Map Customer Retention VOC 26

Comm100

JUNE 26, 2018

It is up to the coach to mentor, guide and lead the individual to the right path so that they understand how to achieve these goals on their own. They do not have the same skills as the coach, and their solution might still be correct even if the method used to reach it is different. Internal Coach. Ways to Build a Coaching Culture.

CX 42

CX Start-ups Customer Service 42