Shep Hyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Top 10 Jotform competitors & alternatives in 2022. Guides, email, FAQs, ebooks. It has a built-in conditional logic feature that gives survey respondents a personalized experience. Why is Jotform so popular? Reasons to look for a Jotform Alternative.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

1 to 1

JANUARY 18, 2022

Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Use experience management to ensure customers don’t feel the fallout of global crises. Key labor statistics. The Great Resignation.

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49