Fonolo

JANUARY 31, 2018

The Inner Circle Guide to Cloud-based Contact Centre Solutions. This is the latest in their “Inner Circle” series which is based on industry surveys. Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) Will Avaya soar upwards, freshly unburdened from its decade of debt?

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Comm100

JUNE 26, 2018

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any team – the Coach. Many companies have now started to realize that excellent customer service is essential to the success of the business. This is where a coach comes into play.

CX 42

CX Start-ups Customer Service 42

Zendesk

APRIL 16, 2021

In this lead generation guide, you’ll learn: What lead generation means. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be. With the right tools and advice, anyone can become an expert in how to generate leads. How lead generation fits into the customer journey.

Social Media 98

Social Media B2B Sales Start-ups 98

Comm100

DECEMBER 8, 2020

And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Because they offer more efficient support and a more intimate, personal experience. Plus, streamlined processes to get things rolling in the right direction. Enter automation. One of these solutions is the chatbot.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

SEPTEMBER 7, 2017

It means empathizing with them and their experiences, and working hard to find the best solution to your customers’ problems. eBook] The Guide to Becoming a Top Performing Live Chat Agent. Tell me about your previous work experience in customer service. In your opinion, what makes for great customer service?

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Introduction. Should it be customer service? Unfortunately, however, it isn’t that simple.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46