Qualtrics

APRIL 22, 2020

Find out how Conjoint/MaxDiff can help you use real-time feedback to develop the products and services your customers need both now, and as you emerge from the other side of the coronavirus crisis. Related: eBook: 12 business decisions you can optimize with conjoint analysis. Learn how conjoint analysis and MaxDiff work.

Hospitality 29

Hospitality Hospitality Retail Customer Loyalty 29

Comm100

DECEMBER 12, 2017

Companies can no longer rely on having satisfied customers to ensure that they stay in business. Customers expect exemplary service, and offering anything less will turn them away. Satisfied customers do not complain – which is all very well, but it means you won’t get crucial feedback. Download Now. Outside-In Thinking.

Customer Experience 42

Customer Experience Net Promoter Score Non-Profits Start-ups 42

ClientSuccess

APRIL 2, 2019

As a customer success professional, you probably know of a myriad of ways to ‘judge’ or ‘grade’ your customers once they start onboarding or activation. This is a pretty standard customer success process and it’s critical to know exactly where you and your customers stand at all times. Your Ideal Customer Profile (ICP).

Sales 45

Sales Start-ups Customer Experience 45

Qualtrics

APRIL 27, 2020

Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in advance to ensure they cope adequately and maintain the customer experience. Future of Customer Experience, PwC 1.

Retail 36

Retail Social Media Healthcare Technology 36

Comm100

DECEMBER 8, 2020

Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Finance 162

Finance Engineering Sales B2C 162

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Transportation 33

Transportation Entertainment Sports Social Media 33

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Mentor Questions. Question 1.

Start-ups 40

Start-ups NPS Finance Technology 40

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. The importance of intergenerational understanding isn’t limited to tailoring the workplace experience to different age groups. Discrimination in the office makes for an unpleasant experience for everybody. Alleviate Intergenerational Friction and Conflict.

Start-ups 41

Start-ups Social Media Education Technology 41

Qualtrics

AUGUST 22, 2019

How do I deliver a great business-to-business (B2B) customer experience (CX)? After all, B2B organizations live and die by a few critical episodes – including an often complex buying process, client onboarding, and the adoption of new or additional products and services. What customer outcomes are required?

B2B 29

B2B CX B2C Close the Loop 29

Intercom, Inc.

MARCH 24, 2020

Supporting your customers with efficiency and empathy is challenging in the best of times. Depending on the nature of your business, you may experience an increased volume of conversations, more requests for refunds and cancellations, and perhaps even dealing with customers who are understandably on edge.

B2B 31

B2B Start-ups Sales 31