PeopleMetrics

JUNE 16, 2016

As a customer experience company, we field a lot of questions from prospects about customer feedback. Here's the thing: If you’re not acting on customer feedback, then there’s not much reason in collecting it. Here's the thing: If you’re not acting on customer feedback, then there’s not much reason in collecting it.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. When a customer is looking for an answer to their question, they want three simple things – speed, ease, and accuracy (plus often a touch of personalization). Get Comm100 Free.

Customer Satisfaction 52

Customer Satisfaction Retail Customer Service CX 52

Fonolo

AUGUST 28, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Seriously though: If you slack off with your reading during the summer months, you’ll be too far behind in the autumn to ever catch up.

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

Comm100

JUNE 13, 2018

For retailers, this old saying rings tried-and-true. Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. A difficult shopping experience during the holiday season can leave customers with a bad taste in their mouth – and businesses with a bad rap.

E-commerce 52

E-commerce Social Media Retail Customer Service 52

Qualtrics

APRIL 22, 2020

Find out how Conjoint/MaxDiff can help you use real-time feedback to develop the products and services your customers need both now, and as you emerge from the other side of the coronavirus crisis. Related: eBook: 12 business decisions you can optimize with conjoint analysis. Learn how conjoint analysis and MaxDiff work. Hospitality.

Hospitality 29

Hospitality Hospitality Retail Customer Loyalty 29

Qualtrics

DECEMBER 18, 2018

It’s one of the biggest pain points in online retail as customers get to the final hurdle, and for whatever reason, fail to convert. The results conclude that there is plenty of room for improvement to be made throughout the overall digital customer experience (CX). In retail, this refers to the scarcity principle.

E-commerce 24

E-commerce Retail Artificial Intelligence Start-ups 24

Qualtrics

APRIL 27, 2020

Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in advance to ensure they cope adequately and maintain the customer experience. Future of Customer Experience, PwC 1.

Retail 36

Retail Social Media Healthcare Technology 36