Uniphore

AUGUST 6, 2021

These are some of top contact center pain points driving employee disengagement today. Download eBook. David Sokolitz, VP Solution Design at Arise Virtual Solutions, discusses the rise of complex transactions. Without easily accessible, curated content to guide them, agents are largely left to fend for themselves on calls.

Contact Center 246

Contact Center Social Media Artificial Intelligence Voice of the Employee 246

Comm100

AUGUST 5, 2020

In a 2019 study conducted by Vonage, only 15% of respondents felt that IVR was conducive to positive CX. The key to fast customer support lies in the connectivity of your digital channels and customer conversations. Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. What not to do. What to do.

Customer Service 52

Customer Service Social Media Omnichannel AI 52

Qualtrics

DECEMBER 3, 2021

Read our analysis and tips on balancing labor shortage with great CX. Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Not only that, but consumer demands are higher than ever before.

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49