Comm100

JUNE 24, 2020

Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

Omnichannel 52

Omnichannel Compliance Healthcare Government 52

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). This blog post is a snippet from our eBook, Mastering Omnichannel CX. Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide.

Omnichannel 59

Omnichannel Artificial Intelligence CRM Contact Center 59

Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention VOC Net Promoter Score Voice of the Customer 45

Comm100

DECEMBER 12, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The following tenets are going to guide your customer experience quality management framework. Quality management requires measurable and clear objectives that will be used to calculate ROI. Download Now.

Customer Experience 42

Customer Experience Net Promoter Score Non-Profits Start-ups 42

1 to 1

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics.

CX 26

CX Customer Journey Map Customer Retention VOC 26

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Download eBook. Some ways to think about showing the value: Use a simple ROI calculation. Create internal guides and an internal campaign.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20