Our Top 10 Customer Experience Posts of 2018
Kerry Bodine
JANUARY 11, 2019
Number 9: How To Map All The Variations In Your Customers’ Journeys. It’s taken some time for organizations to evolve from simply creating journey maps to actively using the journey as a framework for how they do business. And just in case you’re wondering, that’s exactly what we’re doing here at Kerry Bodine & Co.)
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