employee-experience 
Callminer
OCTOBER 10, 2022
Our recent webinar with Kate Leggett, VP Principal Analyst at Forrester, dove into the impact of customer and employee experience on businesses’ bottom lines. Read on for a summary of the discussion.
Callminer
MAY 27, 2020
At the heart of every growing organization are its employees. However, it is of critical importance that every employee’s experience with your company be taken seriously. For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators
MARCH 5, 2024
There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. in both areas.
Futurelab
JULY 21, 2021
A critical component of a great employee experience is feedback – both from peers and from management. The iterative, continuous improvement that happens as a result of that feedback is important to an employee’s development, productivity, and engagement. But does that improvement really happen? Linkedin Share Button.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Adrian Swinscoe
DECEMBER 21, 2021
The post Genesys is aiming to transform not only customer experience but employee experience too first appeared on Adrian Swinscoe. I recently attended Genesys’ Analyst & Influencer Summit, an event that connected me with leaders at Genesys, and their partners and customers. I don’t attend that […].
Zendesk
MARCH 18, 2024
It is a known fact that the employee experience drives the customer experience. Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. They are critical to building that experience – and to delivering it.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience. He will share with you: Market research on the shifting labor market. How to apply 2023 technology trends to your company's current demands.
Speaker: Paul Weald, Contact Center Innovator
This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line. Embrace automation, collaborate with new technology, and watch how you thrive!
Expert insights. Personalized for you.
182 
Let's personalize your content