Adrian Swinscoe

MAY 11, 2023

Don joins me today to talk about the […] The post PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe. Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems.

Innovation 190

Innovation 190

Customer Think

MARCH 19, 2024

Two things: (1) They are processes that span organizational silos within an enterprise, where work must be intelligently orchestrated across operations for the desired business outcome and […]

Customer Service 59

Customer Service Technology Technology 59

Adrian Swinscoe

AUGUST 25, 2023

Today’s interview is like an interview I released a couple of weeks ago and features two, separate interviews that I conducted on a recent trip to […] The post The autonomous enterprise is like a North Star vision of where business is going – Interview with Kerim Akgonul and Peter van der Putten of Pega first appeared on Adrian Swinscoe.

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190

Customer Think

NOVEMBER 27, 2023

In the modern age of business, the implementation and integration of enterprise software has become an integral part of success. Unfortunately, implementing enterprise software is easier said than done, i.e., the path […] All important for running a business, yes?

Technology 52

Technology Technology 52

Adrian Swinscoe

AUGUST 10, 2023

These interviews were conducted on a recent trip […] The post New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right – Interview with James Dodkins and Tara DeZao of Pega first appeared on Adrian Swinscoe. It’s a two-fer!

AI 190

AI 190

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. 5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Contagious: Why Things Catch On.

Contact Center 100

Contact Center Sales AI B2B 100

DMG Consulting

MARCH 27, 2024

The Workforce Management for the Enterprise in the Digital Era report provides an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology, and innovation. The Report analyzes WFM market activity and provides 5-year projections. To order your copy of the Report, visit dmgconsult.com.

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Intercom, Inc.

OCTOBER 8, 2020

And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process. Meeting the needs of an enterprise buyer.

Sales 205

Sales Engineering Legal Manufacturing 205

Zonka Feedback

SEPTEMBER 25, 2023

Enterprise survey software enables large businesses to make informed business decisions with detailed insights. It empowers frontline teams to C-suite leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Customer Relationship 52

Customer Relationship Customer Experience 52

Customer Think

FEBRUARY 22, 2024

Let me begin by saying that, though much of my writing and continuous learning is about CX, EX, brand, and enterprise culture subjects, this is an unusual […] For those not familiar with my work, I’m an active author, consultant, researcher and trainer in CX and EX (and also a member of CustomerThink’s Hall of Fame).

CX 69

CX Customer Loyalty Technology Technology 69

Customer Think

DECEMBER 16, 2023

Retrieval Augmented Generation (RAG) uses the data of the enterprise as a source of truth, rather than relying on the knowledge embodied in a large language model (LLM), which is not enterprise specific.

AI 59

AI Artificial Intelligence Technology Technology 59

Customer Think

NOVEMBER 2, 2023

For example, enterprises are increasingly choosing Node.js The rapid digital transformation of the world around us brought about many changes. as a tool for advancing their digital transformation. offers a remarkable combination of speed, scalability, and versatility.

Technology 52

Technology Technology 52

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Intercom, Inc.

JULY 18, 2022

” Moving to Enterprise. “To sell to the Enterprise, you actually have to be a good citizen of their tech stack, so you can’t just be like ‘Intercom’s here, delete everything else!’

Start-ups 118

Start-ups 118

Zonka Feedback

AUGUST 28, 2023

Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Actionable Insights 52

Actionable Insights Customer Relationship Customer Feedback 52

DMG Consulting

OCTOBER 16, 2023

Donna Fluss discusses the three things enterprises should invest in for the 2024 contact center As the end of the year approaches, enterprises are planning Q1 budgets ,and Donna Fluss has thoughts on the top three areas where contact center dollars should be allocated.

Contact Center 62

Contact Center 62

Ameyo Callversations

AUGUST 30, 2022

Ameyo is an AI-empowered CX solutions provider that helps enterprises enhance their customer experience throughout the customer journey. Here is a list of products offered by Ameyo to enhance the customer experience for enterprises: 1. It is AI-powered and includes enterprise-grade outbound dialing, CRM integration, etc.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Callminer

DECEMBER 8, 2021

Whether your sales reps are doing cold outreach or play a role in the decision-making phases of the sales funnel, insights from B2B sales conversations can help improve your bottom line. Learn how.

B2B 182

B2B Sales 182

Intercom, Inc.

NOVEMBER 8, 2022

Today, we’re excited to announce Intercom for Enterprise ; a whitepaper written by leaders across our company that explores how Intercom has scaled to serve customers of all sizes – including the largest businesses. There’s so much more information packed into our Intercom for Enterprise whitepaper.

Compliance 104

Compliance Technology Technology Customer Experience 104

MyCustomer Experience

JULY 26, 2023

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of. 26th Jul 2023 By Don MacDonald Interaction Performance Consultant

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ProProfs

AUGUST 2, 2020

When we released the enterprise version of our flagship assessment tool ProProfs Quiz Maker our aim was to provide enterprises a high-performance assessment platform. That’s why we developed the enterprise version of ProProfs Quiz Maker. What makes ProProfs an ideal enterprise quiz maker? Better hiring.

Compliance 105

Compliance Education Social Media Sales 105

Customer Think

JUNE 4, 2023

As many other companies do, Zoho wants to support the upper mid-market and enterprises, too. After all, successful SMBs may grow into become enterprises and that might attrac. Zoho is well known as a vendor for business applications geared towards SMBs.

Technology 59

Technology Technology 59

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

Customer Think

NOVEMBER 24, 2023

Your business has a lot of enterprise mobility management concerns […] With the growing technological capabilities of mobile devices, businesses wish to take advantage of the unique benefits that they offer. Managing and integrating mobile devices is more difficult than it seems.

Technology 52

Technology Technology 52

Customer Think

JANUARY 31, 2023

In today’s enterprises, there is a lot of unmet need that central IT solution teams cannot possibly fill. When given no-code tools, citizen developers can produce solutions ten times more quickly than they could if they only used programming.

Technology 64

Technology Technology 64

Zendesk

JULY 19, 2023

There’s no rule that says B2B startups can only work with small businesses—take it from Arvind Jain, who has been competing for enterprise business since he founded Glean. Jain, with extensive Silicon Valley experience, including as an engineer at Google, shares valuable insights and strategies for closing enterprise accounts from day one.

B2B 52

B2B Engineering AI Sales 52

Customer Think

AUGUST 24, 2021

Enterprise businesses across all industries have one thing in common: connection. No business today exists in isolation. Every organization works with dozens, if not hundreds, of vendors and an even larger number of customers.

Technology 64

Technology Technology 64

Customer Think

OCTOBER 12, 2023

In recent years, no-code and low-code solutions have established a prominent presence in the business productivity market, catering to diverse needs such as bespoke solutions, as well as integration into enterprise products.

Technology 49

Technology Technology 49

Customer Think

JUNE 19, 2023

Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance, while integrating seamlessly with premise-based technology

Technology 52

Technology Technology 52

Callminer

JUNE 25, 2015

Take a look at the importance and impact of speech analytics across the enterprise. Speech analytics shouldn’t be a function of the contact center alone.

Contact Center 207

Contact Center 207

RateMyService

MAY 17, 2023

Fanie Snyman from eNspiration shares his thoughts on how organizations can harness enterprise agility with experience management to drive business success. About the author Fanie Snyman is a gamification strategist and provides expertise in strategy execution, enterprise agility, performance management and performance gamification.

CX 52

CX Start-ups Innovation Customer Experience 52

Customer Think

FEBRUARY 6, 2024

A huge number of Gen AI-based tools and applications have flooded the market. Some of these applications are clever and creative but they are mostly wrappers for the large language models (LLMs) behind applications such as ChatGPT.

AI 78

AI Technology Technology 78

Customer Think

OCTOBER 12, 2021

For enterprises, it is an easy yes. The pertinent question however is – What are the challenges that hold back organizations from realizing enterprise-wide process management […]. Is there a way to quantify digital transformation?

Technology 59

Technology Technology 59

DMG Consulting

APRIL 19, 2023

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. Both groups aim to deliver a new and more effective generation of WFM solutions.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Customer Think

FEBRUARY 6, 2024

Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emerging applications […]

AI 45

AI Technology Technology 45

Customer Think

NOVEMBER 23, 2021

Apple Enterprise Management bridges the gap between Apple’s products and the security and collaboration requirements of today’s remote teams. It enables organizations to protect, manage, and connect all of their Apple devices such as Mac, iPad, iPhone, and Apple TV. This sounds like the […].

Technology 64

Technology Technology 64