Execs In The Know

JANUARY 31, 2024

CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement.

Entertainment 111

Entertainment Start-ups CX Innovation 111

Intercom, Inc.

APRIL 29, 2021

It’s a bit different than media companies, where all they want is to entertain and create engagement. In the end, if you’re a SaaS company, or an agency selling services, you ultimately want to create this funnel where, at some point, there is an acquisition element to it. Dee: Absolutely.

Innovation 118

Innovation B2B Start-ups Education 118

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Steven Van Belleghem

FEBRUARY 7, 2022

Or how could you even disrupt it, with clever innovation approaches? Louis Vuitton has “Louis The Game”, a video game that combines its heritage, innovation, and NFT art. This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. Thoughts on innovation. Zara Burke , Lead Editor. Beth McEntee , Senior Marketing Enablement Editor.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. Freaky Service. Listen to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

SugarCRM

SEPTEMBER 27, 2018

We are now less than two weeks away from the kickoff of SugarCon 2018, and I can tell you now this year’s event is packed with useful content, entertaining (and educational) speakers and many fun events. Are you planning on joining us in Las Vegas October 10 ? We are going to have an incredible two days.

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 109

CX Customer Experience Social Media Sentiment Analysis 109

Intercom, Inc.

DECEMBER 31, 2019

At a time when SaaS companies represent the vanguard of disruptive innovation, it’s not surprising that an armada of non-software companies are following suit by attempting to replicate the business model in a bid to attract investment. What was perhaps less predictable was the ensuing prevalence of the subscription-based business model.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Helpt

JANUARY 18, 2024

Here, amidst the buzz and excitement, were glimpses into the future: AR products that blurred the lines of reality, a pinball machine that echoed nostalgia, and gaming gadgets that promised endless entertainment. This seemed rather fitting for a place like CES where money, innovation, and hunger fill the expansive expo hall.

AI 52

AI Entertainment Sports Gaming 52

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Curious to see what their next moves will be.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Steven Van Belleghem

JANUARY 26, 2022

People like to be entertained, to be wowed, to be surprised. When I spoke to Disney’s former Head of Innovation and Creativity, Duncan Wardle, for my podcast , this was one of the more intriguing pieces of advice he gave me. If you want to be successful, make sure you are fast, easy, and fun. Invest in that.

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Steven Van Belleghem

NOVEMBER 26, 2021

These are the innovators of the innovators. And why we’ve seen early adoption signs in the media with, Quartz, Time Magazine, Fox entertainment, The New York Times, CNN, Vogue Singapore or even Playboy. It’s even too soon to be talking about early adopters. Changing the game of customer loyalty.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Zendesk

DECEMBER 15, 2020

Unity’s mobile game engine gives creators the tools to make innovative 3D experiences. In a time when people seek comfort, connection, and entertainment, customer support should be easy. Our partnership with Zendesk makes embedding customer support incredibly seamless across our platform.”. million developers active on the platform.

Gaming 87

Gaming Entertainment Social Media Engineering 87

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. Despite constantly evolving and innovating, the experience is heavy on nostalgia. A vast industry exists around nostalgia. There are reboots and remakes of properties that existed decades ago, like the He-Man cartoon.

Entertainment 88

Entertainment Construction Innovation Customer Experience 88

Chip Bell

AUGUST 27, 2019

It is an antique giant home that has been turned into entertainment for magicians and their guests. Then, you are entertained in one of three different theaters, including the intimate Close-up Gallery that seats about 20 people, a larger Parlour of Prestidigitation, and the largest stage in the Palace of Mystery.

Entertainment 73

Entertainment Customer Loyalty Customer Experience Customer Satisfaction 73

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Given the large number of complaints about the poor quality of service delivered by live agents today and the increasing scale of inquiries coming into organizations, these innovations are a welcome opportunity for the market.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Fonolo

OCTOBER 10, 2018

Many brands have recognized this fact, and are responding appropriately with innovative strategies. CASPER cleverly identified insomniacs as a key target customer for their innovative mattresses. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Steven Van Belleghem

NOVEMBER 16, 2020

Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

SurveySensum

MARCH 17, 2023

As technology advances, self-driving capabilities, advanced safety systems, and other innovations are making cars smarter and more capable than ever. Furthermore, in addition to the convenience of hands-free driving, you can enjoy virtual reality entertainment, immersive soundscapes, and even in-car shopping experiences.

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52

Steven Van Belleghem

FEBRUARY 19, 2020

But it’s also how innovation works: by sharing your ideas, you make them bigger. Autodesk is an American multinational corporation that makes software services for – among many others – the entertainment industry. Basically, without knowing it, Truman is constantly observed by millions of people, just for their entertainment.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Innovation, ingenuity, and deployment of a “whatever it takes” approach were some of the hallmarks of success in looking back at the initial pivot to WFH.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Beyond Philosophy

FEBRUARY 10, 2020

Innovation to imitation is down to weeks. Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. . The competition is fierce in business today.

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Chip Bell

FEBRUARY 19, 2019

Dressing employees to fit the front story is an obvious ploy in a theme park or entertainment venue. Using the methods borrowed from the world of entertainment might be competitive differentiator that enhances growth and profits. Dress employees to fit the story. Are there natural costuming options for your “cast”?

Entertainment 58

Entertainment Start-ups Customer Service B2C 58

SugarCRM

MAY 10, 2018

The Internet (and the modern technologies that it powers) provides many incredible benefits to society (access to information, the convenience of online shopping and entertainment, social connectedness), as well as some very negative consequences (data privacy concerns, the fake news situation, and “screen addiction”).

AI 48

AI Government Entertainment Innovation 48

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Chip Bell

APRIL 9, 2019

Even though passengers were encouraged to bring their own food, download their on entertainment on an IPad, and be prepared for an uncomfortable seat, I believe that passengers could not get beyond the expectations set by the brand name. It was an Iceland-based airline founded in 2011 that promised a no-frills, super cheap mode of air travel.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Steven Van Belleghem

NOVEMBER 28, 2023

What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing. Not just in entertainment and gaming, which are the most obvious examples of course.

CX 62

CX Customer Experience Entertainment Gaming 62

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Intercom, Inc.

JANUARY 14, 2019

As an elder statesman with access, he helps to categorize and articulate what’s happening across the industry, and in so doing, helps the reader think in bigger, more expansive terms about the massive implications of change in this era of innovation. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Entertainment 150

Entertainment Sports Start-ups Technology 150

Chip Bell

APRIL 23, 2019

His choice of reading material supports learning, not entertaining. And, if he is running a bit late, he personally comes out to the reception area and tells you. The second item you see is a stack of magazine. He often copies articles from medical journals for your homework on his medical findings.

Entertainment 75

Entertainment Retail Innovation CX 75

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

ProProfs

MAY 7, 2019

Innovation in technology has led to major advancements in the education industry. Online classes, video conferencing, online assessment software and artificial intelligence are just some of the innovative learning concepts used in the classrooms today. Virtual Reality is not an alternative to teaching but an innovation to teaching.

Education 58

Education Artificial Intelligence Gaming Technology 58

Intercom, Inc.

AUGUST 20, 2020

About after two and a half years of running the company, it was a success, but I still wanted to leave it to pursue what I’m doing now, which is talking about how innovation – particularly with telecommunications – affects economics and relationships. So in 2018, I finally was able to sell the company. The fallout from hyperstimuli.

Technology 243

Technology Technology Social Media Start-ups 243

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. You should be more informational and entertaining than promotional. So, how do you start creating such a space for your shoppers?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105