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Touchpoint Personalities: Why classic personas are not (anymore) sufficient for personalized experiences

Futurelab

Und manchmal ist es wirklich so einfach wie die Frage: „ Haben sie es eilig, oder ist es ihnen wichtiger, dass Ihre Beschwerde gründlich angegangen wird? “.

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12 Es Impacting Employee Experience

CX Journey

Basically, the experience is impacted by all the Es I'll share; I'm sure there are a few other factors, as well. It includes any way the employee "touches" the company and vice versa in the course of doing his job. And how he feels and what he thinks about those interactions. Without a doubt, the first E is the employee !

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Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung.

eglobalis

700 Fachleute haben bereits unser Zertifikationsprogramm absolviert und es werden stetig mehr. . The post Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung. If you Enjoyed the Read, Show Some Love and Share! View our services. Work With Us.

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Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

For example, we split the ES primary and replica data (called “ shards ”) per availability zone (AZ) to minimize the blast radius and let the system perform updates per AZ, always leaving the cluster in a healthy state. . We currently run all of our clusters on ES 7.9, just a few minor versions shy of the latest.

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Countering 4 “myths” of tech stack dysfunction: shrinkage, martech, shadow IT, and utilization

Customer Think

And most SaaS products — es. Tech stacks are going to shrink dramatically. Marketing’s tech stack is bloated compared to every other department. Shadow IT is a scourge across major martech systems.

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B2B Brand Marketing & Demand Gen: Better Together

Customer Think

This es. I just read a recommendation that B2B organizations should allocate 46% of budget to brand marketing and 54% to demand gen.The reasoning is based on an estimation that at any given time, only 5% to 10% of customers are in-market for a category.

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Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time

ECXO

So the answer to the question is: Y es, we can all get along! This enables you to draw on more information at more appropriate times. In other words, it adds value to your existing systems and data, sitting alongside them and integrating fully with them. From hard work to heroic performance.

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