Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. With almost 300,000 followers on LinkedIn, this is your opportunity to meet one of the prominent original pioneers of customer experience who have helped shape the whole industry. How are you? Subscribe on zoom here [link].

Customer Experience 69

Customer Experience CX Innovation Education 69

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Rick Clark, Balsam Brands. Moderator: Sav Khetan, Tealium.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Execs In The Know

SEPTEMBER 14, 2021

September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. PHOENIX, Ariz., Keynote speakers include Alice Sesay Pope from Visa, Inc., Keynote speakers include Alice Sesay Pope from Visa, Inc.,

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 52

CX Technology Technology Customer Experience 52

Execs In The Know

NOVEMBER 1, 2023

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Here are five compelling reasons why you shouldn’t miss out on this upcoming in-person event. Join peers from renowned global brands to expand your network and foster meaningful relationships.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52

Execs In The Know

MARCH 9, 2023

Attendees had the opportunity to discover the latest industry trends, learn from leading brands, make purposeful connections, and gain valuable insights, tools, and techniques for CX across a wide-ranging set of tracks and topics. How to amplify your brand by being human. A big topic of discussion?

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Execs In The Know

OCTOBER 14, 2021

It’s not just offering an online store; it’s building the whole customer experience around digital engagement. Clunky order-and-delivery systems became seamless, app-centered curbside pickup, and online customer experience (CX) systems had to quickly improve how bots delivered service to handle massive shifts in volume.

CX 98

CX Customer Loyalty Retail Start-ups 98

CommBox

JANUARY 26, 2022

Likewise, you should set standard times for recurring sessions. Hold Regular Virtual Team Building Events . Virtual team-building events are a great way to boost morale amongst team members and foster a positive team culture. . Virtual events give your team members regular incentives and events to look forward to.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Steven Van Belleghem

MARCH 11, 2021

Rally is one of the platforms that offers content creators and brands the opportunity to create their own branded coin and it is funded by the renowned VC Andreessen Horowitz. I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional.

CXM 98

CXM Sports Social Media Gaming 98

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Execs In The Know

MAY 18, 2021

Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. Re-Working Digital CX: A Reality Check with Top Brands. John Riordan, Shopify.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Seventy-five percent will spend more for a good customer experience. To win the hearts of today’s consumers—people who care about a brand’s social responsibility and inclusivity—businesses need to lead with empathy.

Sales 104

Sales Social Media Gaming Start-ups 104

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Small friction points can have a big impact on the customer experience.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Small friction points can have a big impact on the customer experience.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. We are excited with the world-class, all-star line-up of speakers and panelists that are coming from across sectors to share their expertise, insights, and experience.

Hospitality 40

Hospitality Hospitality CX Technology 40

Experience Investigators

JANUARY 24, 2023

While CABs can be an effective way to engage customers in a meaningful dialogue about your company’s products and services, gain valuable insights into customer needs, and develop strategies for improving customer experience, that doesn’t happy automatically. These often vary between virtual and in-person CAB events.

Start-ups 98

Start-ups B2C Construction Customer Feedback 98

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Aquire

NOVEMBER 11, 2021

Some customers swear by your brand, some are indifferent, and others want nothing more than to yell at you (and even spread their disapproval across their network). Customer satisfaction (CSAT) is the measurement of how happy your customers are with your brand, product or service. or “How was your buying experience?”)

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score NPS Manufacturing 98

Zendesk

APRIL 3, 2023

Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. It’s no longer enough to offer great products—customers demand great experiences on every channel, on their own terms. Customer engagement in retail is important because it boosts brand loyalty.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 52

Construction Innovation Customer Service Customer Experience 52

Execs In The Know

OCTOBER 16, 2022

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California. It’s more than just a conference, it’s an experience.

CX 52

CX Innovation Customer Experience 52

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Rick Clark, Balsam Brands. Moderator: Sav Khetan, Tealium.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Zendesk

JANUARY 17, 2023

In this post, we look at three of the hottest ecommerce trends and discuss how companies are using new technologies to give their customers the online shopping experiences they enjoy. Big brands like Toyota and McDonald’s are already using headless architecture. billion yuan ($719 million) of products during a two-day shopping event.

Entertainment 52

Entertainment Social Media Retail Omnichannel 52

Intercom, Inc.

MARCH 15, 2021

This year, the theme of International Women’s Day was #ChooseToChallenge, and we marked the occasion with a week-long program of events and discussions organized by our employee resource group, InterWomen. As a leader, it’s critical that you make time to listen and learn from others.”

Engineering 209

Engineering 209

CallCare

APRIL 3, 2023

Scalability options If your business grows rapidly, or an unexpected event increases the volume of customer interaction your business experiences, pressure can be placed on in-house customer service teams. In order to achieve the best results, an onboarding process and ongoing brand training is essential.

Customer Service 52

Customer Service Start-ups Customer Satisfaction Customer Feedback 52

Intercom, Inc.

APRIL 30, 2020

Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events.

Sales 223

Sales Start-ups Customer Relationship Technology 223

ECXO

AUGUST 2, 2023

How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. Shep Hyken is a customer service and experience expert. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 52

B2B CX Innovation Customer Experience 52

C3Centricity

JULY 1, 2019

Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions. If you’d like to run more successful connection sessions in your own organisation, I can help. Please contact me for more on our 1-Day training sessions.

Start-ups 59

Start-ups CRM Sales 59

Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. More information about this event can be found at [link].

Customer Service 78

Customer Service Customer Experience Contact Center 78

SurveySensum

FEBRUARY 5, 2024

This is why it’s vital to optimize SaaS design with strategic color choices in the digital world, subtly directing users, influencing emotions, and shaping their entire experience. Aligning Design with Identity Picking colors for your brand is more than just making things look nice; it’s like giving your brand its own special language.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. What follows is a lightly edited transcript of the event. We’re excited to share five brand-new product announcements with you today. The last year hasn’t been easy.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Zendesk

MAY 18, 2023

This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. Zendesk Relate is also where we share our vision for where customer experience is headed, based on our research and trends in the market. What a year.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Fonolo

JUNE 7, 2022

But what if we told you that customer service goals engage agents more than lunchtime pizza or the odd work event? It’s easier to sell a new product to someone who has already purchased from you and trusts your brand – customer service goals help you maximize that. Can you think of a better customer experience than the Ritz?

Customer Service 81

Customer Service Net Promoter Score Contact Center Finance 81

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52