Zendesk

FEBRUARY 27, 2024

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.

AI 59

AI CX Gaming Customer Service 59

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes.

Customer Experience 98

Customer Experience Omnichannel CX Technology 98

Execs In The Know

MARCH 16, 2023

It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. Was this your first Customer Response Summit?

Contact Center 97

Contact Center Innovation AI Technology 97

Zendesk

MAY 3, 2022

Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. At this year’s Zendesk Relate , we are centering on our customers. In the spirit of the times, Zendesk Relate is a global virtual event. And, for the first time, registration is free.

Start-ups 98

Start-ups CX Technology Technology 98

Zendesk

MAY 20, 2022

It was fabulous to return to the stage, both digital and actual, for our flagship event. It truly was a global event, with registrants from more than 170 countries. For our first hybrid event, it was wonderful to bring an intimate group of customers and partners together for viewing parties in both San Francisco and London.

Start-ups 98

Start-ups Sales Engineering CRM 98

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ECXO

MARCH 20, 2024

Leading this session is our remarkable facilitator, Emma Sutton , from Oracle, a member of the ECXO leadership team. eAAQApHd About Dr. Natalie Petouhoff is a renowned Global AI & Empathy Adviser, recognized for her expertise in AI, customer, and employee experience.

AI 52

AI CX Retail Customer Service 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress. HoduSoft’s Participation: What to Expect?

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Zendesk

SEPTEMBER 15, 2023

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimized with AI–but not all AI solutions are tailored to customer experience. And while Zendesk AI is like giving your agents superpowers, there is a lot more to be done.

AI 52

AI Innovation CX Customer Experience 52

Execs In The Know

APRIL 8, 2022

If you were able to join us for this special event, you know exactly how valuable these sessions were. If you were able to join us for this special event, you know exactly how valuable these sessions were. All while lowering costs, improving the agent experience, and creating greater internal accountability.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 98

CX Technology Technology Customer Experience 98

Steven Van Belleghem

MARCH 9, 2021

Today Clubhouse only works on IOS, so you need an iPhone to experience this new cool place. Many business leaders wonder if they should experiment with Clubhouse. I’ve been on the platform for a few weeks now and my experience is quite positive. So this is a good time to experiment with it. Invite your customers on stage.

Customer Experience 98

Customer Experience Event Planning Social Media 98

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences.

CX 52

CX Omnichannel Contact Center Social Media 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. This year, we’ve published our full selection of customer service conferences and contact center summits in North America.

Customer Service 129

Customer Service Contact Center CX Education 129

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. With almost 300,000 followers on LinkedIn, this is your opportunity to meet one of the prominent original pioneers of customer experience who have helped shape the whole industry. How are you? Stay tuned!

Customer Experience 69

Customer Experience CX Innovation Education 69

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Execs In The Know

NOVEMBER 3, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence AI CX Customer Experience 98

Execs In The Know

AUGUST 26, 2021

On August 19, Execs In The Know facilitated an Executive Virtual Roundtable session dedicated to discussing omnichannel customer care, with an emphasis on discussing key metrics as well as current challenges. CXM can be defined as the total time a customer spends with any agent on any channel within a 7-day period.

Omnichannel 98

Omnichannel CXM Net Promoter Score Artificial Intelligence 98

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Execs In The Know

APRIL 29, 2022

The COVID-19 pandemic has changed the way customers think – and what they want. Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. Here’s a recap.

CX 98

CX Actionable Insights Touchpoint Technology 98

Customer Think

JULY 21, 2023

If you’ve organized your next customer advisory board (CAB) meeting, procured your event site, garnered about a dozen member RSVPs, and created and reviewed all materials and sessions in advance, congratulations! However, to create an even better, more meaningful experience for your customers, […]

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ECXO

SEPTEMBER 7, 2023

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on “From Products to People: Pioneering a customer-centric Culture for business success!” Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions.

Innovation 52

Innovation CX Customer Experience CXM 52

Myra Golden Media

SEPTEMBER 17, 2021

Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line! Here are three steps to easy National Customer Service Week planning! 3) Have fun: ?promote

Customer Service 139

Customer Service Gaming Innovation Customer Experience 139

ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes.

Customer Experience 52

Customer Experience Omnichannel CX Technology 52

ECXO

OCTOBER 5, 2023

Customer Surveys are Dead! The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Subscribe now on LinkedIn: [link] Looking for more hands-on sessions and practical tools? Learn how AI will replace them.

Customer Survey 126

Customer Survey AI Net Promoter Score NPS 126

ECXO

OCTOBER 25, 2023

Welcome to the European Customer Experience Organization! We invite you to follow us on our main or regional pages to stay informed about our events and activities. You can find our previous videos under Previous Events on our website. You may be interested in participating in our ECXO tea or ECXO executive sessions.

CX 52

CX Education Innovation Customer Experience 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. They can be a valuable training tool when used correctly.

Contact Center 141

Contact Center Gaming Start-ups Customer Service 141

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. To make a real difference, a CCO must be empowered.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

CommBox

JANUARY 26, 2022

Likewise, you should set standard times for recurring sessions. This is extremely important as your team goes on to deal with customers as well. For example, your team probably uses SMS, email, WhatsApp, and social media to communicate with customers. Find out more about the CommBox smart customer communication solution.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Guy Nirpaz , Totango’s Founder and CEO, kicked off the day highlighting “Four Lessons to Unleash Customer Success”. Very well done!”.

Engineering 91

Engineering Sales Customer Experience 91

Kerry Bodine

MAY 10, 2021

On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. Join this session to hear our thoughts on the past, present, and future of customer experience. Register now for this free event !

Customer Experience 62

Customer Experience 62

Myra Golden Media

MAY 9, 2022

We all know a few customer experience Chumps—they talk a big game but don’t actually deliver on excellent customer experience. On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements.

CX 62

CX Sports Gaming Customer Experience 62

ECXO

MARCH 21, 2023

Eytan Hattem Formato Convencional The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B Operating Model by Eytan Hattem , Chief Customer Officer at Prodware. appeared first on ECXO - European Customer Experience Organization.

B2B 52

B2B CX Business Consulting Innovation 52

Execs In The Know

NOVEMBER 1, 2023

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Here are five compelling reasons why you shouldn’t miss out on this upcoming in-person event.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52