Execs In The Know

MAY 18, 2021

Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. The Importance of Research to the Modern CX Executive .

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. With such tools, they can focus on selected products or choose specific demographics for the survey.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Zendesk

AUGUST 10, 2021

Prospecting is the process of cold calling, emailing, texting, or otherwise contacting potential customers to gauge interest in your products or services and generate leads. The latter are people who have expressed interest in your product or service, usually by opting in to a contact list or reaching out directly. What is prospecting?

Sales 104

Sales Social Media Gaming Start-ups 104

Execs In The Know

MARCH 9, 2023

Customer Shop Talks Customer Shop Talk sessions are small, industry-expert-led discussions on a laser-focused topic. Jude Children’s Research Hospital, shared how his organization took HR and transformed it into employee experience (EX). Moments of Brilliance Moments of Brilliance are mini case-study sessions.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

TeamSupport

SEPTEMBER 16, 2020

By the same token, the sooner customers adopt and deploy products the sooner they can begin to generate a return from their investment and the more likely they are to renew their subscription or buy more. All with common objectives to sustain and expand customer relationships. Learn more at servicexrg.com.

B2B 89

B2B Customer Retention Technology Technology 89

Fonolo

MAY 27, 2021

Research shows that customer complaints, poor morale, and low pay all attribute to high turnover rates in the call center industry. If there’s an efficient and easy way to get something done, your agents will be more productive. Perhaps your company can consider social events and employee lunches to improve coworker relationships.

Construction 136

Construction Technology Technology Contact Center 136

Zendesk

MAY 18, 2023

This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. We also launched our largest product announcements for the year, including Zendesk AI. What a year.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

SurveySensum

MARCH 28, 2024

But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress.

Construction 52

Construction Gaming Education Start-ups 52

Zendesk

JANUARY 17, 2023

Social commerce enables individuals to buy products, services, and experiences from within the social media platforms they’re using. Companies also have more opportunities to showcase their products to targeted audiences. Coresight Research estimates that livestream commerce will account for $35 billion in sales and 3.3

Entertainment 52

Entertainment Social Media Retail Omnichannel 52

C3Centricity

JULY 1, 2019

It is, therefore, understandable that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Please contact me for more on our 1-Day training sessions.

Start-ups 59

Start-ups CRM Sales 59

Intercom, Inc.

MARCH 15, 2021

This year, the theme of International Women’s Day was #ChooseToChallenge, and we marked the occasion with a week-long program of events and discussions organized by our employee resource group, InterWomen. A major recurring theme in discussions this year has been the impact of COVID-19. I could just say yes. “One

Engineering 209

Engineering 209

ECXO

AUGUST 2, 2023

How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session. He is also one of the most published authors and Forbes contributors.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Callminer

JULY 23, 2019

Based on what our research has uncovered, it’s likely that the true answer is “no.” Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. The net effect is higher productivity, not lower. Employee and agent feedback should be a two-way street.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

Zendesk

AUGUST 10, 2021

Prospecting is the process of cold calling, emailing, texting, or otherwise contacting potential customers to gauge interest in your products or services and generate leads. The latter are people who have expressed interest in your product or service, usually by opting in to a contact list or reaching out directly. What is prospecting?

Sales 52

Sales Social Media Gaming Start-ups 52

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. It’s no longer enough to offer great products—customers demand great experiences on every channel, on their own terms. According to research from Twilio, 66 percent of consumers will leave a brand if their experience isn’t personalized.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. Input can be gathered through a range of channels like ideation sessions, online surveys, in-depth interviews, or focus groups.

B2B 118

B2B Customer Feedback Start-ups B2C 118

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

Government 29

Government Close the Loop Healthcare Innovation 29

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

Government 34

Government Gaming Healthcare Innovation 34

SurveySensum

MARCH 11, 2024

A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork. According to Gallup’s research in the USA, organizations with highly engaged workers had 21% higher profitability and 17% higher productivity than those with disengaged employees.

Finance 52

Finance 52

CX Journey

JANUARY 24, 2017

And that's the reason GMC Software is planning for an exciting virtual event on February 7, 2017, dubbed CX Transformation Day. I'm happy to partner once again with GMC to co-keynote this event with their VP of Product, Scott Draeger. The event begins at 9am ET and runs through 2pm ET. Ian Schafer.

CX Transformation 46

CX Transformation CX Innovation Customer Experience 46

Qualtrics

FEBRUARY 20, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need for your next breakthrough. Whether its customers , employees , products , or brands , every experience is built around one thing — people.

Government 32

Government Close the Loop Gaming Innovation 32

Zendesk

MARCH 12, 2021

Zakaria’s book spans political, socioeconomic, environmental, and public health considerations and shows us how business and world events are inextricably tied. This is probably the biggest event we will live through in our lifetimes,” Zakaria said of the pandemic. The rise of the digital elite. Q&A with industry leaders.

CX 98

CX Hospitality Hospitality Government 98

Confirmit

SEPTEMBER 25, 2019

This week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. Wale also shared Confirmit’s view of the top five digital trends impacting the Market Research industry.

Artificial Intelligence 40

Artificial Intelligence Machine Learning Customer Acquisition Innovation 40

Myra Golden Media

APRIL 17, 2017

All this is after a well-received training session or keynote. Your employees could, for example, spend 10 – 20% of their workday working behind the scenes for customers – follow-up calls, research, responding to emails, etc. I gave them the task of researching the best contact management systems.

Customer Service 91

Customer Service Contact Center Social Media Gaming 91

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Check out our guide to the must-see sessions for education professionals at X4. See how the collaboration between researchers and educators can lead to breakthroughs in the classroom. Take a deep dive into your industry.

Education 29

Education Government Social Media Healthcare 29

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. As the competition increases, products must be developed in record time and meet consumer needs. In order for product leaders to stay relevant and deliver world-class products, they must keep up with the latest trends.

Innovation 33

Innovation Government AI Technology 33

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for product teams at this year’s X4. Whether its customers, employees, products, or brands, every experience is built around one thing — people. Hear from breakthrough brands.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29

C3Centricity

JULY 17, 2016

It is, therefore, disappointing that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Let me explain. The same can happen when people watch customers.

Start-ups 48

Start-ups Sales 48

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for healthcare organizations at X4. Whether it's customers, employees, products, or brands, every experience is built around one thing — people. Take a deep dive into XM in healthcare.

Healthcare 32

Healthcare Touchpoint Retail CRM 32

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

SugarCRM

DECEMBER 8, 2022

Join Volker Hildebrand, SVP of Product Marketing, and Eric Okimoto, Director of Product Management, on December 7 th at 4 PM GMT / 5 PM CET as they show you how to leverage Sugar Serve’s new Self-Service Center to reduce costs and enable customers to connect with you on their own terms. Can’t make the live session?

Start-ups 26

Start-ups Customer Experience CRM 26

1 to 1

JUNE 29, 2022

With executives searching for answers, the event focused on providing insight and tactics to help customer experience leaders understand more about what customers and employees want and how to deliver quality interactions in this unique, uncertain climate. Virtual employees go the distance to cultivate culture. Send-off in style.

CX 29

CX Customer Expectations Technology Technology 29

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so there’s something for everyone. Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. Hear from breakthrough brands.

Customer Experience 29

Customer Experience B2B CX Government 29

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry.

Gambling 28

Gambling Non-Profits Government Innovation 28

ClientSuccess

MARCH 13, 2020

Here’s his presentation from SaaStr last year, and it is still as relevant today as it was 12 months ago: Step-by-step Guide to Revenue Growth : If you haven’t watched this session yet from last year, stop what you’re doing right now and go watch it. . Marie MacBain, VP of Research Operations @G2. Watch the video here.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Check out our guide to the must-see sessions for government and public sector organizations at X4. Whether its customers, employees, products, or brands, every experience is built around one thing — people. And that’s just day 1!

Government 29

Government Touchpoint CX Education 29

ClientSuccess

MARCH 13, 2020

Here’s his presentation from SaaStr last year, and it is still as relevant today as it was 12 months ago: Step-by-step Guide to Revenue Growth : If you haven’t watched this session yet from last year, stop what you’re doing right now and go watch it. . Marie MacBain, VP of Research Operations @G2. Watch the video here.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52