events webinar-5-ways-to-transform-your-contact-center 
SurveySensum
JANUARY 26, 2024
When the package arrived, she found some glitches and contacted customer support for assistance. Understanding these journeys is not just about mapping out the steps a customer takes – it’s about delving into the emotions, expectations, and challenges they face along the way. Her frustration turned into joy once again!
Steven Van Belleghem
MAY 19, 2020
It seems almost weird to me, considering the nature of contact centres offering remote voice advice to customers, that so many of them seemed to be asking their service employees to work at the office. Here are the components of the contact center of the future: A Hybrid Model. Trust your talent. Better Work-Life Balance.
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