Logicalware

DECEMBER 18, 2023

We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement. We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement. At Puzzel, we fully embraced the power of AI, too.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Zendesk

JANUARY 30, 2024

Demand generation can be the initial step to building a long-lasting relationship with your customers. Forget about the age-old cold calls and impersonal ads—now it’s all about creating genuine connections, becoming a trusted resource, and guiding potential customers on a value-driven journey. Here’s how.

Social Media 52

Social Media Start-ups Sales CX 52

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. They were asking for feedback on their products.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Logicalware

AUGUST 26, 2021

There has been a deluge of research exploring how customer behaviour has changed during the pandemic. So in this blog, I thought I’d share some of the most interesting UK, EMEA and global insights I’ve seen in relation to customer behaviour, experience and interaction. Customer priorities have changed.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

Totango

MARCH 3, 2020

Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them. What Causes a High Churn Rate?

Customer Acquisition 84

Customer Acquisition NPS Start-ups Customer Retention 84

ClientSuccess

JUNE 19, 2019

If you think retaining an existing customer is expensive and unnecessary, try acquiring a new one. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Personalized Offers Lead to Loyal Customers.

Customer Retention 73

Customer Retention E-commerce Start-ups Entertainment 73