Execs In The Know

AUGUST 25, 2022

This research is released in partnership with Genesys , a global cloud leader in customer experience orchestration. CX Viewpoints: Insurance marks the launch of CX Viewpoints, a new series of reports devoted to industry-focused research,” said Susan McDaniel, Co-Founder and Chief Operating Officer of Execs In The Know.

CX 45

CX Retail Engineering Technology 45

SurveySensum

MARCH 25, 2024

That’s right, those little popups hold immense power in the world of digital marketing and conversion. Increase conversions : According to research by OptiMonk , the average popup conversion rate is 11.09%. So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. Sounds interesting?

Sales 52

Sales Education Customer Retention Customer Satisfaction 52

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is fading. CX is everywhere. And the shift isn’t anecdotal.

B2B 122

B2B Innovation CX Education 122

ECXO

JANUARY 30, 2024

“Research has shown that customers who have an emotionally positive experience with a business are more likely to be loyal and make repeat purchases.” The functional component of a customer’s journey pertains to the practical aspect of a product or service. This includes factors such as price, quality, and convenience.

CX 52

CX Customer Loyalty Education Customer Retention 52

Zendesk

APRIL 18, 2022

If you wrote a research paper in college, you may still be haunted by the strict, seemingly arbitrary rules of citations in the MLA, APA, or CMS formats. But there was a good reason to cite your research: you, and anyone reading your paper, needed to know where you got your sources. Virtual events. What is a lead source?

Social Media 98

Social Media CRM B2B B2C 98

Confirmit

JULY 17, 2017

Recently, Confirmit and Women in Research (Wire) joined forces to help Market Researchers take advantage of innovations in data visualization, reporting, and storytelling to positively impact the bottom line at our New York City Marker Research Lunch and Learn. At least 2.5

Innovation 45

Innovation 45

SugarCRM

APRIL 1, 2020

How to supercharge your inbound marketing activities with a strong, complementary outbound marketing strategy. Does your marketing team have a blog? Host any webinars? Inbound marketing activities like these have become commonplace in today’s digital world, and for good reason. When Inbound Marketing Makes Sense.

Social Media 48

Social Media Sales Education Engineering 48

Aquire

OCTOBER 19, 2021

On the contrary, you need robust customer analytics to understand complex customer behavior – especially in a digital world where customers go through multiple stages and are willing to conduct a whole load of research to determine what to buy and when. The future of customer analytics. What are customer analytics? Want to learn more?

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

Logicalware

AUGUST 26, 2021

There has been a deluge of research exploring how customer behaviour has changed during the pandemic. According to the UK Office of Communications’ (Ofcom’s) latest market report, over one-third (38%) of consumers are now receiving fewer bills, invoices and statements in the mail, suggesting steady progress is being made in digitisation.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

Zendesk

AUGUST 10, 2021

In a market where buyers are increasingly concerned with business’ values , the way you conduct yourself in this initial interaction could win you a lifelong customer—or drive a prospect away for good. But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace.

Sales 52

Sales Social Media Gaming Start-ups 52

Experience Investigators

JUNE 22, 2021

In one research study published by the International Journal of Applied Business and Economic Research , Gurpreet Singh, Inderpal Singh and Sandeep Vij identified four antecedents to customer loyalty. Nobody thinks they’re neglecting customers… but many are. They were defined as: Satisfaction. Commitment.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

Aquire

JULY 26, 2021

Data from Lenskold Group revealed that 63% of companies outgrow their competitors with marketing automation. In fact, according to market research firm Tractica, the global artificial intelligence software market is expected to see huge growth in the coming years, with revenues increasing from around 9.5 Click To Tweet.

Sales 98

Sales Artificial Intelligence AI B2B 98

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. In other words, a company’s NPS is a good indicator of its future growth. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 They found that on average, a consumer is valued at $210 to Dell.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

SugarCRM

AUGUST 16, 2022

One of the main reasons is that marketing teams still struggle to define what good leads are and pass them successfully on to sales. The numbers speak for themselves: 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. Why can’t marketing or sales do the job, you might ask?

Social Media 26

Social Media Sales Machine Learning AI 26

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

NPS 62

NPS B2B VOC Social Media 62

ECXO

AUGUST 2, 2023

He is a New York Times and Wall Street Journal bestselling author and researcher and has been inducted into the American National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He is also one of the most published authors and Forbes contributors. Shep Hyken is a customer service and experience expert.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Kerry Bodine

NOVEMBER 15, 2017

Yesterday I co-hosted a journey mapping webinar with our partner J.D.Power. The work required to understand the current-state journey and create seamless journeys in the future requires the involvement of people from multiple silos. We got a ton of great questions from the attendees, but didn’t have time to answer them all on the call.

Customer Journey Map 48

Customer Journey Map Contact Center Touchpoint Start-ups 48

Comm100

NOVEMBER 23, 2016

In a study conducted by researchers Joseph Nunes and Xavier Drèze, 300 people were given loyalty cards for a local car wash with the understanding that each time they returned they were to be given a stamp on their cards. Use the Endowed Progress Effect. So what does this mean for your loyalty program? Source: Sephora.com.

Customer Loyalty 59

Customer Loyalty Start-ups Social Media Sales 59

Intercom

OCTOBER 21, 2021

So I research, write about, and give presentations about customer service and customer experience. “The most frustrating part of it, I think, is that what the person or the company should have done always seems obvious” Jeff: It was. It’s not the first one he’s written, either. A lifetime of customer service.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Intercom, Inc.

AUGUST 10, 2018

Here is a recording of the launch event we held to announce and explain Custom Bots , and below is a transcript of the video, lightly edited for clarity. Here at Intercom we believe that the future is one where all businesses will have a messenger on their website and their app. Will: Yes, so today we’re launching Custom Bots.

Sales 112

Sales Start-ups Gaming Technology 112

Aquire

JANUARY 16, 2022

Chatbot use cases for marketing. AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. Chatbots facilitate email collection and marketing campaigns. Chatbot use cases for customer engagement. Chatbots are fun conversationalists. Generating leads.

Government 52

Government Healthcare Retail AI 52

Zendesk

JULY 27, 2022

Sales proposals can be put together by anyone in your company, but ideally, they’re a collaboration between sales, marketing, finance, and operations. Everyone loves an elevator pitch. A couple of snappy lines, a few enticing key words, and people are ready to set up a meeting to discuss your shiny new product. Sales proposal example.

Sales 52

Sales CRM Start-ups Finance 52

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). The Future of Many Industries is Unthinkable. I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development.

Technology 48

Technology Technology Manufacturing Transportation 48

Qualtrics

FEBRUARY 26, 2019

If you want to hear more from Rachel, she’ll be speaking at this year’s X4 Summit so don’t forget to register for the event. On entering a career focused on analytics and insights, and landing with Dun & Bradstreet: the best analytics will not have impact unless you have proven relationships and ways to bring them to market.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

ProProfs

JULY 16, 2020

Recent global events have affected how organizations perceive their corporate training initiatives. People are starting to realize how important eLearning tools are in upskilling and reskilling the modern workforce. . Still, don’t worry! You can cut through the noise by using content curation in your eLearning. Content Curation Saves Time.

Social Media 103

Social Media Gambling Education 103

SugarCRM

OCTOBER 21, 2021

In this webinar, we discussed why AI and embedded analytics are essential to sales success. Below are the first 2 minutes of the webinar and the slide deck. Buyers are more informed now, and able to use the internet to research vendors before engaging. To find out more, download this whitepaper by Ventana Research.

AI 52

AI Artificial Intelligence Sales CRM 52

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. What is email marketing? Plain and simple, email marketing is the tactic of sending marketing messages via email.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Here are some of our favorite takeaways from the conversation. Stop automating everything.

AI 118

AI Start-ups B2B Predictive Analytics 118

SugarCRM

FEBRUARY 6, 2024

Laci brings in-depth experience along with a wealth of experience in the energy industry, from sales to asset management. She now leads growth for her company by building and streamlining all commercial operations. Companies need to focus on every step by putting themselves in the customers’ shoes. Then, we use that to build our strategy.

Sales 26

Sales Innovation Start-ups CRM 26

SugarCRM

NOVEMBER 23, 2021

That is why most B2B marketers mainly focus on customer acquisition to the detriment of retention. Your marketing team will deal with poor customer reviews, negative word-of-mouth, and an increasingly damaged reputation without this dual focus. Finally, it will significantly impact marketing’s ability to drive future revenue.

Customer Retention 26

Customer Retention Artificial Intelligence CRM Customer Acquisition 26

ProProfs

MARCH 27, 2018

But, who knows the importance of quizzes better than the marketers. For instance, if you are creating a quiz which is event or product based, you need to know its every minute detail to form unique questions that people would like to take. Next, you would require a capture form for your quiz to generate leads and to drive future sales.

Sales 58

Sales Social Media Entertainment Innovation 58

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. Any marketing messages they see then are effectively out of context. It’s all about context.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36