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Beyond Profit: The Ascendancy of Brand Purpose in B2B

ECXO

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. Businesses that are doing good for the planet, people and society. Business customers care about what your brand stands for.

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Elevating women and embracing equity: How 3 organizations make a difference

Zendesk

By combining our passion for justice with cutting-edge technological innovation, we can create a future that is more equitable and just for all.” Spring ACT strives to change that by empowering people to take action and connecting them to the resources needed to escape a dangerous situation. And Sophia the chatbot was born.

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Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

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Special Guests

ECXO

A creative at heart, Mike is always innovating ways to apply the power of stories to CX and those to strategy. The journey continues… with real innovation. The open-access webinar with 120 places only is available. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session.

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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Innovative Customer Service Techniques by Lynda.com. The course, Innovative Customer Service Techniques, is delivered by Jeff Toister and focuses on “thinking outside of the box”, which is sure to help innovative companies maintain healthy customer relations in new and exciting ways. Image source: Lynda.com.

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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

If you would like to know more about it sign up for our free webinar ). I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group.

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HoduSoft strikes new ties and renews old at Call & Contact Center Expo in Las Vegas

Hodusoft

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event is one of the world’s premier customer engagement and business intelligence events. The HoduSoft team met, networked and forged new ties while renewing the old ones.