CX Accelerator

SEPTEMBER 16, 2022

And although the most profitable and successful companies across every sector globally, are also the ones that have the highest CX scores, adoption is slow in many organizations. So, how do you know if it’s time to go or time to stand up strong and lead your organizational leaders toward CX buy-in? Recognizing the symptoms.

CX 208

CX Start-ups Finance Engineering 208

Beyond Philosophy

SEPTEMBER 6, 2017

When you are improving your Customer Experience (CX), measuring your progress is crucial. But these don’t work, at least not for your CX improvement program, because they are too disconnected from the CX and cannot link to the day-to-day actions of your team. CX improvement measurement often misses a few other areas.

Legal 121

Legal Finance CX NPS 121

Beyond Philosophy

AUGUST 23, 2017

Many organizations measure their Customer Experience (CX) in the wrong way. How are you inadvertently thwarting your efforts to improve your CX? It is how you measure it and it’s one of the fundamental failures of many CX programs. The challenge for CX programs is that you measure an intangible.

CX 132

CX Legal Customer Loyalty Finance 132

eglobalis

OCTOBER 1, 2017

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Our certification program is growing everyday with already 700 professionals certified worldwide and growing. . Mentoring program. Discussion Boards.

Non-Profits 49

Non-Profits CEM Customer Experience CX 49

Confirmit

SEPTEMBER 18, 2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession. Want to know more about CX Day? Not familiar with CXPA?

CX 40

CX Non-Profits Education Voice of the Customer 40

Qualtrics

FEBRUARY 26, 2019

If you want to hear more from Rachel, she’ll be speaking at this year’s X4 Summit so don’t forget to register for the event. Dun & Bradstreet over the past few years has really put focus on our corporate social responsibility program, including building relationships with non-profit organizations and supporting local communities.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37