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11 Ways to Reducing Communication Costs with Internet Telephony Solutions

Hodusoft

Improved ROI: Businesses that invest in cost-efficient communication technologies can track the return on investment (ROI) more effectively. Remote work enablement: With the rise of remote work, businesses need to facilitate communication among distributed teams.

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Top 9 Website Feedback Tools To Improve Your Website User Experience

SurveySensum

Gain insights into how well your website performs on various devices and optimize it accordingly. However, there are a few important features that you need to keep in mind while choosing a website feedback tool, such as, User-friendliness: Check if the tool is easy to use and implement into your everyday workflow.

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Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips

Hodusoft

But thankfully, there is a feature in sophisticated business phone systems that can let you know just that. This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. It’s known as Busy Lamp Field. Read on and thank us later.

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A Comprehensive Guide on ISDN

Hodusoft

Additionally, advancements in digital networking standards have led to the introduction of Primary Rate Interface (PRI) ISDN, which offers higher capacity and more advanced features than Basic Rate Interface (BRI) ISDN. Security ISDN offers a wide range of security features, such as encryption and authentication.

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Inside sales vs. outside sales: What are the key differences?

Zendesk

Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus. What do outside sales reps do?

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6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues

Customer Service Life

Here are some of the methods by which I’ve discovered customer-impacting issues in the past: A customer responds negatively to a customer satisfaction survey. As your engineering team is releasing new features and updates, it’s important that the contact center is involved as much as possible in the testing process.

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Training Virtual Teams: How to Manage It Effectively

ProProfs

This training is particularly significant because not all employees are versed with modern technologies, and for remote work to be successful, you need to bring them on board. Take a look: Make Sure Training Software Works Across Devices. You should take note of localization features as well while training remote employees.