Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. Registration is open now! Learn More.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Beyond Philosophy

DECEMBER 2, 2021

Twenty years ago, we went on a family holiday to Florida. Despite constantly evolving and innovating, the experience is heavy on nostalgia. The Small World ride hasn’t changed much since it opened in 1966 (or 1971, in Florida). Cable channels play classic black and white films, like Casablanca or Harvey.

Entertainment 88

Entertainment Construction Innovation Customer Experience 88

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). ibex’s Doug Hoffschwelle sat with client Shannon Hodges of Opendoor for a riveting discussion about Opendoor’s rapid growth and innovation in the real-estate space.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Beyond Philosophy

JANUARY 24, 2018

Though usually left up to HRD, the fundamental premise of engagement has been that it is good for business – citing higher quality, greater efficiency, innovation, lower turnover, workplace camaraderie, and the like. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Customer Loyalty 100

Customer Loyalty Actionable Insights Innovation Customer Satisfaction 100

Fonolo

APRIL 23, 2019

And we at Fonolo know how to kick things off: We’ll be exhibiting at the highest-rated event for contact center professionals: ICMI’s 2019 Contact Center Expo and Conference, taking place May 13-16 at The Diplomat Beach Resort in Hollywood, Florida. This time, Fonolo will be spreading joy at booth #909!

Contact Center 57

Contact Center Education Gaming Customer Retention 57

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. Registration is open now! Learn More.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Chip Bell

APRIL 9, 2019

When the bank purchased Barnett Bank, the largest bank in Florida, McColl commissioned the construction of a large high rise bank building in Tampa which the locals called the “Beer Can Building.” It was a tall circular structure that dominated the Tampa skyline.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Beyond Philosophy

NOVEMBER 14, 2017

According to Julie Weber, VP of People at Southwest, the company isn’t so much looking for specific skills and background (although alignment between applicant capabilities and skillset is recognized) as for spirit, a desire to perform, persevere and innovate, an ability to put others first and proactively serve customers.

Innovation 87

Innovation Customer Experience Customer Service CX 87

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. Check with your local state insurance department to find out which type of license is required to practice as an MGA. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

Beyond Philosophy

AUGUST 9, 2016

Innovative, social techniques are core to employee VOC programs. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Just as captive customer MROCs can provide excellent information, much the same can be said for employee MROCs.

Non-Profits 60

Non-Profits Social Media B2C VOC 60

Beyond Philosophy

JANUARY 3, 2017

Tremendous investments have been made on technological innovations — IVR systems, call routing, multi-media integration and the like — yet investment in people, and processes to support them, has been stagnant, lagging behind other efforts. What Rosenbluth said holds up two decades after first being published.

CX 76

CX Customer Loyalty Contact Center Start-ups 76

C3Centricity

NOVEMBER 20, 2017

. – All consumers of instant coffee powder … or … house owners in Florida who have bought insurance for natural disasters. per 100 gms … or … owners of houses over US$2 million in Florida who have bought insurance for natural disasters. – Consumers of instant coffee powder costing less than US$ 2.50

Start-ups 67

Start-ups Actionable Insights Innovation 67

Beyond Philosophy

JUNE 7, 2016

It doesn’t require that much in the way of financial investment, innovation or ingenuity. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. TD Bank’s “Bank Human Again” marketing campaign. Be distinctive. Experience lagniappe is out there.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I came away from the conference with a couple new books on my reading list: Kaleidoscope: Delivering Innovative Service That Sparkles by Chip Bell. This article was originally published on the FCR blog on June 9, 2017. Books I plan on reading.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Beyond Philosophy

NOVEMBER 28, 2017

It doesn’t require very much in the way of financial investment, innovation or ingenuity. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Experience lagniappe is out there. I’ve written about Vernon Hill, who founded Commerce Bank in the U.S.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Beyond Philosophy

DECEMBER 20, 2017

concluded, as we’ve seen with other research into the benefits of employee engagement: “As well as performance and productivity, employee engagement impacts positively on levels of absenteeism, on retention, and on levels of innovation….”. The post CX Initiatives: What if Employees Are Not On Board? appeared first on.

CX 68

CX Innovation Customer Experience Customer Service 68

Beyond Philosophy

MAY 17, 2016

When companies are innovative and inclusive with staff, all parties benefit. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. The company gets more effective employees. Employees like the participation and learning. Customers like the improved processes.

Sales 74

Sales Customer Loyalty Innovation Customer Experience 74

Beyond Philosophy

DECEMBER 5, 2017

You Also Might Like… 5 Innovative Ways to Connect with Customers Digitally. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Resolve To Deliver More Proactive Service in 2018. Why Proving the Impact of Marketing is Difficult.

CX 68

CX Predictive Analytics Social Media Customer Experience 68

Execs In The Know

APRIL 29, 2022

Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. The COVID-19 pandemic has changed the way customers think – and what they want.

CX 98

CX Actionable Insights Touchpoint Technology 98

Customer Bliss

JULY 13, 2016

His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. When Professor Gerald Young at the University of Florida compared the reasons patients gave for switching physicians with the reasons they predicted would influence that decision, there was a major difference. Guest Post by Chip R. Bell Chip R.

Customer Feedback 67

Customer Feedback Innovation Customer Survey Customer Service 67

Customer Bliss

OCTOBER 19, 2017

Multiple Connecticut companies helped Sandy Hook victims , and numerous Florida-based enterprise companies helped out victims of the Orlando shooting. . Southwest Airlines recently got people out of Houston in and around Hurricane Harvey. In Vegas, 74 other local businesses helped victims in some way.

Innovation 35

Innovation 35

Execs In The Know

MARCH 14, 2022

There is a lot of promising innovation in this space and all of it is digital. Regardless of how far you are on the digital path, your digital transformation will not be complete in 2022. This will be an ongoing process to digitize analog operations and adopt new digital capabilities.

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida. With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Hodusoft

FEBRUARY 6, 2024

As businesses these days look for comprehensive and innovative solutions for streamlined communication and effective customer engagement, HoduSoft’s participation in IT EXPO can be a game changer. This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Steven Van Belleghem

MAY 26, 2023

Especially in these uncertain and often difficult times, there is a lot of value in that comfort, even though consistency obviously does not sound as ‘sexy’ as innovation. It keeps innovating with new menu items and keeps revamping existing ones to match changing tastes. McDonalds excels at both. million gallons of water per year.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. CRS Clearwater provided all with an opportunity to tap into the collective energy and forward-thinking mindset of the Execs In The Know community.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Beyond Philosophy

JULY 4, 2016

All things digital and innovative, especially mobile access and communication, is now consuming both attention and resources at many organizations. Digital innovation in banking can be seen in the transformative way people transact and organize their finances. Brand Equity.

Retail 90

Retail Innovation Finance Technology 90

Customer Bliss

OCTOBER 28, 2020

To that end, I want to share with you my recent interview with Camille Harrison , the SVP & COO of Guidewell Commercial Market, and Guidewell Innovation. Guidewell is the parent company of Florida Blue. Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries.

Healthcare 75

Healthcare Start-ups Innovation CX 75

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. So, while you should still look at customer data and survey results, often what seems like a problem is actually negligible in the grand scheme of your customer’s perception of your brand.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

MARCH 14, 2022

We’ve seen firsthand how some of the most innovative product and CX teams leverage CX analytics—including segmentation, user flows, and cohort analysis to drive product enhancements. Read on to find out how product and CX teams can easily accomplish this with a robust, unified customer experience analytics platform.

Customer Experience 105

Customer Experience CX Engineering Finance 105