Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Win the Customer

JUNE 23, 2015

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. If […].

Gaming 122

Gaming Technology Technology Entertainment 122

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know? The post Don’t Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! appeared first on Hodusoft.

Omnichannel 52

Omnichannel Gaming CX Touchpoint 52

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends. billion in the year 2018, which is projected to hit the milestone of $407.31

Gaming 116

Gaming Technology Technology 116

Conversation Agent

FEBRUARY 14, 2022

And late to the game; the hype started in 2004. They will deliver it to the social networks that exist inside our own data network. is the true era of conversation, where the real dialogue begins.” I wrote those words here in 2007. Was I wrong! became disappointing quickly, offering the same 'exchange value' model in new.

Technology 105

Technology Technology Artificial Intelligence Gaming 105

Fonolo

JANUARY 26, 2021

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding out on you. Virtual queuing technology has a long history. As this was all relatively new technology, people had no idea what high call volume looked like or what to do with it. The first call center tech was analog wires.

Technology 108

Technology Technology Legal Start-ups 108

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

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Contact Center Technology Technology Social Media 98

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People. Since the webinar, I had a chance to reflect on what we heard.

Gaming 56

Gaming Technology Technology CX Transformation 56

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

Gaming 118

Gaming Technology Technology 118

Customer Think

FEBRUARY 28, 2024

Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.

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Gaming Technology Technology 78

Aquire

NOVEMBER 8, 2021

And the good news is that technology can help bring those relationships into the digital age without losing what makes credit unions so appealing to customers. On the contrary, technology can enhance the customer experience even more. . Technology is changing expectations. So, credit unions do need to step up their digital game.

Technology 98

Technology Technology Omnichannel Gaming 98

Aquire

SEPTEMBER 20, 2021

Don’t get me wrong – live chat is an awesome technology and one of the most popular features of the Acquire customer engagement platform. So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. Get the guide. 1) Human involvement.

Gaming 98

Gaming Customer Service AI Technology 98

Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

Entertainment 59

Entertainment Gaming Innovation Technology 59

Customer Experience Matrix

APRIL 27, 2020

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle. But for game purposes, you could simplify matters to assume that each system costs the same and each use case has the same value.

Gaming 75

Gaming Government Start-ups Technology 75

Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

Gaming 64

Gaming Entertainment Technology Technology 64

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People. Since the webinar, I had a chance to reflect on what we heard.

Gaming 40

Gaming Technology Technology CX Transformation 40

Customer Think

JANUARY 23, 2022

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 This is a bit more.

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Gaming Technology Technology 64

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Fonolo

MAY 29, 2019

That being said, as new technology emerges, customer service teams have the opportunity to use it and in turn become more efficient. Some brands are already way ahead of the game. Let’s take a look at a few companies who are great examples of how to effectively use new technology to improve customer support.

Technology 78

Technology Technology Customer Service Social Media 78

Customer Think

FEBRUARY 16, 2024

The news On February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to SpacX’s not-too-far-away Starbase.

Gaming 52

Gaming Technology Technology 52

Customer Think

NOVEMBER 24, 2023

On Friday November 17, OpenAI announced that the company fired its figurehead CEO Sam Altmann and appointed Chief Technology Officer Mira Murati as interims CEO in a surprise move. The News This has been an exciting weekend for the generative AI industry.

AI 40

AI Gaming Technology Technology 40

Customer Think

DECEMBER 11, 2022

Metaverse is an emerging technology developed by Meta that is going to revolutionalise the online gaming industry. The technology is still in the development phase and there is already a significant amount of hype around it.

Gaming 145

Gaming Technology Technology 145

Confirmit

SEPTEMBER 13, 2017

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it?

Technology 40

Technology Technology Gaming Voice of the Customer 40

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology.

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

Callminer

JUNE 30, 2015

How are CallMiner customers using speech technology to offer ongoing training and support to agents? Find out in our latest blog post.

Gaming 182

Gaming Technology Technology 182

Customer Think

MAY 12, 2023

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters. Forter data shows that online ticket sales for […]

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Gaming Sports Sales Technology 64

Confirmit

MAY 16, 2019

In their recent Industry Outlook Report, Deloitte highlights the value that “Enabling Technologies” provide to support business improvements at every level. Specifically, they point out that companies leveraging “enabling technologies” can: Act faste r: quickly gather data, analyze it, and pivot as necessary.

Technology 40

Technology Technology Outlook Gaming 40

Customer Think

MARCH 15, 2024

Over the past year, the business world has had a collective crash course in AI, developing a deeper understanding of how to use this new technology impactfully and responsibly. Near the end of 2023, a survey of digital marketers revealed 95% consider AI a marketing game-changer, and half believe AI will play a significant role […]

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AI Gaming Technology Technology 59

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Customer Think

MAY 4, 2021

It is not that uncommon that a software company creates new software based upon customer requirements. Actually, this is the way things should be done; not exclusively, but to quite an extent. Now, there are few software vendors who are truly indepe.

Gaming 81

Gaming Technology Technology 81

Confirmit

SEPTEMBER 1, 2019

Technology exists that can help you gather and analyze data to identify areas for improvement. In a recent Industry Outlook Report, Deloitte highlighted the value that "Enabling Technologies" provide to support business improvements at every level.

Technology 40

Technology Technology Outlook Gaming 40

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. This technology is finally delivering on its potential to find the root cause of customer issues and is starting to be used outside of contact centers to enhance the customer journey throughout the enterprise. First Name * Last Name Email Address *. Monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Her keynote was a clarion call to CX leaders to prioritize the VOC in their strategic planning.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104