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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Your essential A to Z Artificial Intelligence glossary Read through the AI glossary below to learn more about how the AI tools you use work.

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What is SIP Trunking: Your Questions Answered

Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. with this glossary of telco terms related to SIP trunking.) The flexibility of SIP is one of its biggest advantages.

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