Zendesk

MAY 18, 2022

In this guide, we’ll show you how to use Zendesk to power your IT help desk. Help employees when and where they need it. Gain efficiencies with AI-powered workflows. Build your ideal help desk by adding apps, integrations, and custom workflows. Use data to demonstrate the impact of your work.

Compliance 52

Compliance AI 52

Zendesk

DECEMBER 21, 2021

For many businesses, migrating support operations to new help desk software can be intimidating. And when using old help desk platforms, companies often ignore the flaws and limitations. Why do businesses switch their help desk software? Managers can’t track support agents’ workflows accurately.

Social Media 52

Social Media AI Touchpoint Start-ups 52

Zendesk

MAY 2, 2022

Compounding these trends is a work environment where siloed information, disconnected workflows, and excessive paperwork can lead to frustrating experiences for employees and patients. Help employees help themselves. Employees want to help themselves, when and where they need it. Adapt to change with flexible tools.

Healthcare 52

Healthcare Invoicing Business Growth Technology 52

Help Scout

JUNE 24, 2021

To help you make the right choice when it comes to tools, we’ve done some research to uncover the nine best help desks for SaaS companies. Why is a help desk an important tool for SaaS businesses? Key features to look for in a SaaS help desk. The 9 best SaaS help desk tools. Help Scout.

Omnichannel 84

Omnichannel CRM Start-ups AI 84

Zendesk

JUNE 22, 2021

An HR help desk is the solution for navigating these numerous requests. HR help desk software gives HR staff a single place to manage inquiries, identify recurring problems, and resolve them transparently. What is an HR help desk? Why companies need an HR help desk.

Social Media 52

Social Media Start-ups Technology Technology 52

Zendesk

OCTOBER 25, 2023

Introducing AI into the workplace can modernize the employee experience by simplifying processes and automating workflows—creating an efficient work environment that boosts employee satisfaction and turns them into brand champions. Here are a few examples of tools that help employees excel.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Zendesk

AUGUST 3, 2021

Zendesk’s 2021 Employee Experience (EX) Trends Report revealed that companies have struggled the most to manage distributed teams, keep employees productive, and adjust to new workflows and technologies. Make help desk interactions easy with simple, consumer-like experiences.

Real Estate 98

Real Estate Technology Technology Start-ups 98

Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. They are commonly used in contact centres and by help desks that receive high volumes of customer enquiries every day. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

TeamSupport

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. TeamSupport is here to help our customers stay ahead of the curve. This period also saw the adoption of customer support ticketing systems. Talk to our sales team today.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Zendesk

JULY 12, 2023

And as the hospitality industry continues to recover, behind-the-scenes service management systems will play an increasingly critical role in helping hotels and resorts deliver exceptional service to their guests. They also help ensure that you deliver a consistent guest experience across all destinations within your brand.

Hospitality 93

Hospitality Hospitality Engineering Innovation 93

Intercom, Inc.

APRIL 24, 2018

This gave us great insight into the things people were trying to do, like booking meetings, getting on video calls, sharing announcements and helping customers sign up or make a purchase. This means full product experiences and independent workflows right inside the Messenger.

Start-ups 223

Start-ups Sales 223

Uniphore

OCTOBER 26, 2021

We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Callminer

APRIL 24, 2020

The following is a look at 12 call center best practices that can help to retain top talent and provide for an improved experience for customers: Evaluate Agents During the Interview Process. Call scoring evaluation forms can also be helpful for enhancing quality assurance within the call center. But the question is: How?

Gaming 182

Gaming Social Media Contact Center Customer Feedback 182

Zendesk

MAY 5, 2022

Companies provide internal customer service to help their employees find information and solve problems that come up during the work day. Having an internal help desk is good for both companies and workers: Employers need to help their employees and ensure protocols are followed. What is internal customer service?

Customer Service 98

Customer Service B2C Start-ups Legal 98

Zendesk

APRIL 26, 2021

Sharing data between those applications is essential for building customer insights and automating workflows. For these reasons, investment in internal help desks is forecast to double post-COVID, according to our Trends Report. Create tickets in Zendesk based multi-app workflows.

CX 52

CX Customer Expectations Business Management 52

Zendesk

AUGUST 10, 2022

Investing time and energy to standardize asset management improves efficiency and productivity, upskills employees, and helps ensure that your organization is equipped to offer a differentiated customer experience—one that is meeting or exceeding expectations. What are the benefits of standardizing asset management?

Compliance 98

Compliance Actionable Insights Business Operations Customer Service 98

Zendesk

MARCH 4, 2021

What is an internal help desk? Many of the tech decision makers are folding internal help desks into their accelerated digital plans. That may differ from a standard help desk, which is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations.

Actionable Insights 52

Actionable Insights CX Start-ups Customer Relationship 52

SurveySensum

SEPTEMBER 13, 2023

Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here. 5) Jira Service Desk Ticketing System Self-Service Portal Automation Free plan available Starts at $21 per agent 4.2 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Help Scout

APRIL 27, 2021

To help make sure you find the proper fit, we’ve put together this comprehensive guide to understanding and shopping for customer service software. Using specialized customer service software helps you to create better customer service experiences. What is customer service software? Gather customer insights. Work better together.

Customer Service 105

Customer Service Start-ups Omnichannel Social Media 105

Intercom

MAY 13, 2022

. “Customer support teams now have the ability to categorize, prioritize, and assign issues as they arise” Help desk software was then used to track that customers’ query on the backend which may have made procedural sense for the company, but the experience for the customer was less than ideal. .

Customer Service 64

Customer Service Manufacturing Customer Satisfaction Omnichannel 64

Hodusoft

FEBRUARY 8, 2024

About a third of the enterprises take the help of MSPs to manage cybersecurity threats, nearly 35 percent rely on MSPs while undergoing digital transformation, and 36 percent while migrating to the cloud. Optimized Workflows Streamlining communication through a centralized platform simplifies workflows. And that’s not all.

Contact Center 52

Contact Center Social Media Innovation Government 52

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Be My Eyes is a one-way video, two-way audio support channel that allows your agents to see through the rear-facing camera of a customer’s mobile device, to help them resolve visually challenging issues in a remote support environment.

E-commerce 52

E-commerce AI Retail Education 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

NOVEMBER 28, 2023

AI and automation AI and automation have become integral to a strong customer support ecosystem and can help businesses streamline issue resolution. Chatbots , for example, can automate responses to frequently asked questions, helping consumers resolve their issues in seconds. Since partnering with Zendesk, CARET has achieved a 1.54-hour

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Zendesk

DECEMBER 14, 2022

You can’t automate customer service workflows. Email clients don’t have the ability to do automatic routing or workflow automation. With a solution like Zendesk, you can build workflows that run automatically, like confirming receipt or escalating an issue to a specific individual or team. When you’re ready, of course.).

Social Media 52

Social Media Outlook Start-ups CX 52

Lightico

MARCH 25, 2022

Happier Customers: Automated claims processing improves customer satisfaction by empowering customers to help them feel more involved in a process that has traditionally been obscure and out of their control. Then, automated claim-processing workflows will transfer the data seamlessly from one form to another.

Data Entry 52

Data Entry Touchpoint Customer Satisfaction AI 52

Comm100

APRIL 22, 2021

To help you find the best free knowledge management software for you, we have put together a list of four top providers that stand out for different reasons. Configurable permissions give supervisors the ability to designate who gets to edit and create new articles which helps to keep information up-to-date and accurate.

Omnichannel 52

Omnichannel Start-ups Customer Service 52

Zendesk

JANUARY 4, 2022

These systems give agents the customer details they need to provide personalized service, help support staff coordinate their efforts, and automate repetitive tasks—all of which empower companies to reduce resolution and wait times. The ticket is then assigned to a customer support agent who helps the customer resolve their issue.

Manufacturing 98

Manufacturing Social Media Innovation Customer Satisfaction 98

TeamSupport

JULY 8, 2020

In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

Help Scout

DECEMBER 11, 2018

The right technology can help you build out a great customer experience. When help desks do their job, they make it easier to prioritize people: your support team and your customers. Many new companies use free help desk software for a no-cost bump up from a shared email inbox to a more sophisticated system.

Start-ups 40

Start-ups Customer Service Technology Technology 40

ProProfs

FEBRUARY 3, 2022

These welcome ideas for new employees can help you keep your new hires engaged, happy, and productive from the start. LinkedIn gives a 90-day onboarding plan to help new hires transition into the company. Twitter: Yes to Desk. Twitter has christened its onboarding program ‘Yes to Desk’. Continue reading to find out.

Social Media 52

Social Media Engineering Start-ups Education 52

Totango

MARCH 4, 2022

B2B customer service encompasses service delivered through all support channels, including: Help desk software. For example, the Totango customer success platform can be set up to trigger automated emails for customers experiencing common support issues, providing them with links to relevant tutorials or other helpful information.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Help Scout

MAY 25, 2021

Help Scout Best shared inbox for providing customer support. Help Scout is a shared inbox designed specifically for customer service teams with many features that help you deliver exceptional support, improve collaboration, and work more efficiently: Automatically assign and sort incoming emails with workflows.

Outlook 105

Outlook Start-ups Social Media Finance 105

Help Scout

AUGUST 19, 2021

When a customer hits a snag while using your product, the first thing they interact with won’t likely be a helpful member of your team — it’s more often a knowledge base article. Help content is usually one of the first things to feel the sting of mediocrity. It takes a sincere effort. It takes a sincere effort.

Start-ups 126

Start-ups Education Engineering Customer Experience 126

Help Scout

DECEMBER 29, 2018

Choosing the right help desk software for your company can be daunting. The help desk you choose can’t deliver great customer service for you, but it is a critical early step in setting up customer support at your company. You don’t need to find the “best help desk software”, because there is no best choice for everyone.

Legal 40

Legal Customer Service Start-ups Sales 40

Zendesk

APRIL 14, 2023

Improving processes, like streamlining workflows and implementing new tools, can reduce employee turnover and improve productivity. This can help to upend the status quo and lead to more positive employee experiences. This can help you drill down into what’s working—and what isn’t—in targeted areas.

Start-ups 52

Start-ups Technology Technology Touchpoint 52

TeamSupport

NOVEMBER 16, 2018

If you’re new to customer-focused industries, you may look at the title of this post and think “ what is a web based help desk solution ”? It’s an online system help desk teams use to not only stay organized but to become more efficient. Instead, take some time to organize your existing help desk assets.

B2C 40

B2C B2B Technology Technology 40