Help Scout

AUGUST 22, 2023

Need a shared inbox in Gmail for your team? Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions. Read the full article

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72

Help Scout

AUGUST 22, 2023

Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration. Read the full article

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74

Customer Think

NOVEMBER 10, 2022

We have five ways you can help your Black Friday emails land in the inbox. Photo by Headway on Unsplash Black Friday has unparalleled money-making potential. So if you’ve been putting off getting your email program on point, don’t hesitate. Of course, these tips will help you any time of the year, but there’s just […].

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Intercom, Inc.

DECEMBER 14, 2022

Embrace speed and scale with our next-gen Inbox. That’s why we transformed the Intercom Inbox into a tool that better resembles the world-class tools we use outside of work – blazingly fast, collaborative, visually stunning, and loved by their users. Learn more about handling your Instagram conversations right from the Intercom Inbox.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Help Scout

AUGUST 22, 2023

Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox. Read the full article

Customer Service 52

Customer Service 52

Intercom, Inc.

APRIL 4, 2018

The post Respect the inbox: How to better your customer communications appeared first on Inside Intercom. It’s the only way to truly understand perceived message volume. Listen to any complaints and react if you need to. Keep testing and iterating until you hit the sweet spot.

Government 216

Government Start-ups Customer Experience Sales 216

Customer Think

JULY 14, 2023

In today’s digital world, email marketing continues to be a vital tool for businesses to connect with their audience. However, simply sending out generic emails to your entire contact list is no longer effective or efficient. This is where email marketing automation comes into play.

Technology 98

Technology Technology 98

Conversation Agent

AUGUST 2, 2022

Applicant experience is buyer experience in recruitment. Buyers are people who come to you once. Based on the experience, they may decide to walk away and never come back. Or, they could come back again and become customers. In some cases, they might tell everyone they know about you. Your choice whether that's positive or not.

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100

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert. Read the full article

Sales 49

Sales 49

Intercom

JANUARY 16, 2024

This resolves customer questions faster and keeps conversations out of your support team’s inbox. Along with a dedicated report, CSAT data is also directly available in the inbox, providing your support team with upfront context on how a customer is feeling before responding to their query.

AI 98

AI Customer Service Sentiment Analysis Artificial Intelligence 98

Intercom

APRIL 11, 2024

Every support rep wishes they had their own personal AI assistant in the inbox, right? Spoiler alert: agents were spending way too long in the inbox manually searching for answers). Now you can with our latest groundbreaking product release, Fin AI Copilot. Want to learn more about Fin AI Copilot?

AI 52

AI Gaming Customer Service Customer Experience 52

Intercom, Inc.

DECEMBER 10, 2019

Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. But still, the team really has no idea or even reasonable estimate of how Inbox apps impacted our business results.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

AUGUST 13, 2020

Customizable Inbox views that help you track key conversations. It’s now easier to find your most important conversations in the Inbox. You can also create custom Inbox views for different product areas, using the new conversation data attributes as filters ( more on these later ).

Engineering 211

Engineering Gaming Sales Customer Feedback 211

Intercom

APRIL 10, 2024

Fin AI Copilot gives every customer service agent their own AI assistant in the inbox, helping your team find instant, accurate answers based on your support content. That’s why it provides links to the sources which can be previewed directly inside the inbox, so agents can easily cross-reference and validate the answers.

AI 69

AI Innovation Customer Service Gaming 69

Intercom, Inc.

JUNE 5, 2019

Today, we’re announcing our reimagined Intercom Inbox , which you can customize with apps to work exactly the way you want to. Our new Inbox helps you stay on top of everything by bringing all of the information and tools you need into one place. Plus, we’ve built new ways to view your Intercom data inside your inbox.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Customer Think

MAY 25, 2023

If you’re like most people, your inbox is filled with newsletters […] Image source: Canva for free It’s no coincidence that the more knowledgeable you are about email marketing strategies, the better your results are. Below I’ll share some easy ways you can make your emails better.

Technology 137

Technology Technology 137

Intercom

APRIL 18, 2024

“Some early testers have seen a 31% increase in agent productivity since they started using their new AI assistant in the inbox” This new way of working will result in countless hours saved for support teams and create the space they need to focus on creating truly exceptional customer experiences. It’s as easy as that.

AI 52

AI Start-ups Innovation Customer Service 52

Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Our team has been using the new AI Inbox features a lot.

AI 188

AI Start-ups Technology Technology 188

Intercom, Inc.

JULY 15, 2021

In addition to easy meeting scheduling from the Intercom Inbox, Chili Piper ’s advanced automated routing and scheduling ensures that meetings are sent to the right teams and fairly distributed across team members, giving your reps, prospects and customers a seamless experience. Two of our favourites at the moment are: . Chili Piper.

CRM 232

CRM Sales Start-ups Innovation 232

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. These are deep, powerful features that significantly uplevel the Intercom experience across the Inbox, Messenger, Reporting, and more.

Start-ups 249

Start-ups Customer Experience Customer Service 249

Help Scout

JANUARY 5, 2022

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs. Read the full article

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63

Intercom, Inc.

NOVEMBER 24, 2020

Intercom’s ticketing workflow: Messenger + Inbox + Reporting. Instead of having to ask customers for more details, like what size their company is or what browser they’re using, you can see conversation history within the Inbox. You can also use conversation data attributes to create advanced Inbox views.

Engineering 211

Engineering Start-ups Customer Experience 211

Help Scout

AUGUST 22, 2023

If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you. Read the full article

Outlook 75

Outlook 75

Intercom, Inc.

JUNE 2, 2021

Example 1: Inbox 2. A forthcoming feature we’re working on is the Inbox 2 initiative, which will substantially change the way the Inbox looks and feels for the user. Our inbox is the most frequently used part of our product and is critical to our strategy. Here are examples of a couple of different combinations.

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Intercom, Inc.

JANUARY 12, 2022

As a product manager working on our Inbox , I have both internal (our Customer Support team) and external customers. When they’re not “inboxing” you can usually find them on Slack , helping each other out and collaborating with other teams. Choose a feedback channel that’s convenient for respondents.

Customer Feedback 118

Customer Feedback Start-ups Engineering Customer Satisfaction 118

Intercom

FEBRUARY 27, 2024

Team inbox performance Continuously improving the performance of your customer service team requires a precise overview of how the team is responding to customer queries. Employee engagement and motivation: Tracking these metrics can help create a culture of continuous improvement and accountability.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Intercom

NOVEMBER 28, 2023

Teams can use phone calls, video calls, and screen sharing to troubleshoot
customer issues faster, natively from the Intercom Inbox, just like any other conversation. Phone calls Intercom can provide a phone support number, or help port over an existing number so your team can receive inbound calls directly in the inbox.

Customer Service 85

Customer Service AI Customer Experience 85

Help Scout

AUGUST 22, 2023

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes. Read the full article

Education 98

Education 98

Customer Think

MARCH 5, 2024

Source: Canva free Email inboxes are flooded with messages: transactional emails, newsletters, product updates, and occasional messages from coworkers and friends. People get more than 10 dozen emails a day, so it stands to reason that very few marketing messages will elicit any kind of mental or emotional reaction.

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59

Intercom, Inc.

NOVEMBER 17, 2021

Our latest integration allows you to keep the same rules and processes you have set up in your Intercom Inbox while handling conversations from WhatsApp. Here are just some of the highlights: Create and view Salesforce cases using your existing record types without leaving the Intercom Inbox. Optimize your configuration.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Customer Think

AUGUST 1, 2023

Virtually everyone checks their email inbox daily, with many people taking multiple looks day and night. Source: Canva free Every industry has an abundance of email newsletters. It’s not hard to see why. Therefore, it’s not enough to just send out emails. You’ll need an effective email newsletter that people care about.

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98

Intercom

FEBRUARY 21, 2023

One such experiment took place last year in the run-up to the launch of our next-generation Inbox , when we chose to dedicate a team of specialists to handling questions specific to the new product. The next-gen Inbox represented a total rebuild and redesign of our core Inbox product. What was our goal?

Customer Service 59

Customer Service Customer Feedback Start-ups Customer Satisfaction 59

Intercom, Inc.

FEBRUARY 4, 2020

Intercom has long relied on Elasticsearch as our primary way of searching data for internal use, as well as using it to power some of our product features (such as Inbox Search). field": "assignee_id", "operator": "=", "value": "3727102" (The value here is the ID of the Tier 1 inbox). }, {. ” This looks like the following: {.

Construction 231

Construction Retail Technology Technology 231

Intercom, Inc.

AUGUST 27, 2018

This restriction will prevent them from exporting user and company data, assigning conversations, deleting messages from the inbox and sending messages to more than one person at a time. Once your support rep is in your Inbox, they will start to get a feel for all the different types of questions your company deals with.

Start-ups 141

Start-ups Engineering Customer Experience 141

Zonka Feedback

NOVEMBER 18, 2021

How many emails do you leave in your inbox unopened? Or in other words, do you open, read and respond to all emails in your inbox? And even after you open an email, do you respond to all of them? Well, most people don’t!

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98

Customer Think

JANUARY 20, 2024

I go through my inbox and unsubscribe from all the irrelevant marketing lists I’ve wound up on over the year. Between Christmas and New Year’s Day, I have a little tradition. Sure, that 15% off coupon was tempting back in May, but eight months and more than 40 emails later, I’m over it. I suspect […]

Sales 59

Sales 59

Customer Think

OCTOBER 1, 2023

My day was going smoothly until I got the dreaded email—the one that has cascaded its way through the organization and landed in my inbox to resolve. I remember the first time it happened to me. The one that started because an unhappy customer […]

Technology 81

Technology Technology 81