Customer Think

MARCH 3, 2024

The logistics industry, the backbone of global trade, is undergoing a significant transformation driven by artificial intelligence (AI). The global logistics industry is a powerhouse, valued at over $238.89 billion by 2031, and it’s […]

AI 64

AI Artificial Intelligence Technology Technology 64

Customer Think

FEBRUARY 2, 2024

Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. Artificial Intelligence, a part of the digital transformation in the manufacturing industry, often termed as Industry 4.0, enables manufacturers to refine production […]

Artificial Intelligence 59

Artificial Intelligence Manufacturing Innovation AI 59

NGDATA

FEBRUARY 20, 2024

The payments industry is entering a new era where risk management is increasingly important for companies to offer convenience, affordability, and security. Source The post The future of the payments industry appeared first on NGDATA. Fraud protection is also critical to payment system integrity.

Compliance 52

Compliance 52

Callminer

MARCH 23, 2020

Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. This is why managers have developed a number of techniques to quantify results and improve efficiency over the years. One of these methods is Call Center Service Levels.

Contact Center 207

Contact Center Customer Service Technology Technology 207

Customer Think

MARCH 28, 2024

In an era increasingly defined by sustainability and environmental consciousness, industries worldwide are re-evaluating their practices and the UK events industry is no exception. The events industry in the UK is extremely diverse, ranging from corporate conferences […]

Technology 59

Technology Technology 59

Customer Think

JUNE 6, 2023

With benefits that range from accelerated development cycles to cost-effective resource allocation, the no-code movement is revolutionizing industries across the globe. In the fast-paced digital era, traditional software development is being disrupted by a groundbreaking phenomenon: no-code solutions.

Technology 110

Technology Technology 110

NGDATA

APRIL 11, 2024

The banking industry has changed significantly over the past 25 years, with traditional banks delivering less credit to nonfinancial corporations. Source The post How Should Regulations Evolve to Keep Up with the Banking Industry? The US experienced major bank failures last year, driving the need for regulatory responses.

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Shep Hyken

SEPTEMBER 29, 2021

Ace Hardware stores didn’t stop with being world-class in the home improvement industry. They wanted to go beyond their own industry. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. . I now want you to think outside your industry.

Hospitality 137

Hospitality Hospitality Manufacturing Retail 137

Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Technology Technology Customer Relationship 118

Callminer

MARCH 19, 2024

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

AI 68

AI CX 68

Customer Think

MARCH 19, 2024

Pundits have compared the current wave of tech industry layoffs to the dot com bust of the early 2000s, but the fact of the matter is that far more people have been impacted by them than nearly any other downturn. The sheer size of the tech industry in today’s world is staggering. As a result, […]

Innovation 59

Innovation 59

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Agent churn is at a staggering high in the contact center industry.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Callminer

NOVEMBER 27, 2023

Frank Sherlock, CallMiner's VP of International, explores how data and technology can help overcome challenges faced in the credit and collections industry.

Technology 68

Technology Technology 68

Customer Think

MAY 12, 2023

I’ve run across some interesting brands lately, so I decided to start a “limited series” about these brands and what they’re doing differently to create unexpected experiences in their industries. First up is a company that came across my desk via t.

Start-ups 72

Start-ups Innovation Customer Loyalty Customer Experience 72

Customer Think

OCTOBER 10, 2021

by Kim Campbell in Customer Experience, Customer Service Trends, Kim Campbell Few industries are quite like travel. Can you think of any other industry where anxiety is baked into the product or service? Even before the pandemic, customers found the.

Customer Experience 133

Customer Experience Customer Service Contact Center 133

Logicalware

NOVEMBER 21, 2023

Shedding light on one of this year’s hottest topics, we brought together industry experts to explore the profound impact AI has on the world of customer experience. Here, we’ll delve into the history of AI and explore its role in shaping the next industrial revolution with insights from Zack’s enlightening session. Let us show you how!

Artificial Intelligence 59

Artificial Intelligence AI Construction Technology 59

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Customer Think

APRIL 8, 2024

However, its adoption within the industrial sector lags behind other industries. This is likely due to industrial SEO’s unique challenges, including the complexities of technical terminology, the challenge of attracting qualified traffic amidst niche search terms, and the difficulty […]

AI 40

AI Technology Technology 40

Customer Think

DECEMBER 12, 2021

The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers. The digital transformation of the insurance industry – powered by emerging technologies such as artificial […].

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. The post CX in the Insurance Industry: Humanizing the Digital Experience appeared first on Uniphore. A 5-step CX process.

CX 100

CX Innovation AI Engineering 100

Customer Think

AUGUST 6, 2021

Chatbots have the power to streamline workflows and provide better service, making them a fit for every industry. If you think your business doesn’t need a chatbot, think again.

AI 142

AI Technology Technology 142

SurveySensum

SEPTEMBER 27, 2023

It helps you to retain customers It helps you increase customer loyalty It helps you build revenue It gives you a competitive advantage Customer Support Survey Questions for Different Industries Retail Industry SaaS Industry Automotive Industry Fintech Industry Insurance Industry Conclusion What Is a Customer Service Survey?

Retail 52

Retail Customer Satisfaction Customer Loyalty Customer Feedback 52

Fonolo

JANUARY 20, 2022

Call center industry trends help us pave a path forward and keep up with the ever-present competition. Here are three contact center industry trends you shouldn’t ignore in 2022. Industry Report: State of the Contact Center 2022. The post 3 Contact Center Industry Trends You Shouldn’t Ignore first appeared on Fonolo.

Contact Center 81

Contact Center Omnichannel Social Media Retail 81

Fonolo

NOVEMBER 9, 2021

Just a year ago, we made some bold predictions around the direction this industry would take – and now, the results are in! The post Contact Center Trends: Industry Predictions for 2022 first appeared on Fonolo. Contact centers have faced some serious ups and downs in the past few years. It's 100% free, we promise.).

Contact Center 87

Contact Center Artificial Intelligence Social Media AI 87

Customer Think

NOVEMBER 30, 2022

One of the terms du jour is „industry cloud“. After all, we have seen industry solutions forever, albeit on pr. We hear it even more often than even platform or CX at this time. Why is that? Why do we speak about them only now and not for a longer time?

CX 64

CX Technology Technology 64

Fonolo

OCTOBER 3, 2018

This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. Meeting the Industry Standard of Service Level. All contact centers face barriers, and you certainly know your own intimately.

Contact Center 170

Contact Center Social Media Education Technology 170

Customer Think

OCTOBER 30, 2021

This industry is figuring out which technological aspect suits it best and generates maximum benefits, especially in light of the reasons and technological developments throughout the world. The concept of fashion is essentially more than what someone wears.

Artificial Intelligence 137

Artificial Intelligence AI Technology Technology 137

Ameyo Callversations

MARCH 11, 2021

At the start of the pandemic and its peak, things were looking bleak for the BPO industry so much so that a poll conducted by Deloitte in April 2020 showed that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Impact of COVID 19 on the BPO Industry: Emerging Trends. >

Contact Center 98

Contact Center Government Omnichannel Gaming 98

Ameyo Callversations

JULY 12, 2022

Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. With correct implementation, conversation AI systems can have an enormous impact on the healthcare industry. Top 10 Use Cases of Conversational AI in the Healthcare Industry. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Industry Report: State of the Contact Center 2022. We asked industry leaders and CX experts their thoughts on the past year and their predictions for what contact center professionals can expect this year.

Contact Center 81

Contact Center Omnichannel Technology Technology 81