SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Security : Take security seriously!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Customer Service Life

AUGUST 26, 2019

A well integrated quality system makes the quality assurance process easier for your support team while giving you better visibility into the overall performance of your agents. This is an easy integration with Talkdesk and I’d imagine more phone vendors in the future. Consider These 7 Things. Freshworks.

Technology 74

Technology Technology Text Analytics Contact Center 74

Win the Customer

FEBRUARY 3, 2016

They also let you shout about your great reviews through social integration. Integration with a wide range of apps such as Slack, Mailchimp and Intercom. Startup prices come in at highly affordable $39 (annual) or $49 (monthly) plans allowing 1,000 surveys per month and multiple methods of integration. Downloadable reports.

Net Promoter Score 64

Net Promoter Score Customer Experience Social Media NPS 64

SurveySensum

APRIL 5, 2022

Integrations. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Cons: APIs or technical support needed to integrate with third-party apps. It integrates with several apps and software like MailChimp, Salesforce, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Comm100

MAY 6, 2021

Key features include: Welcome messages Real-time Slack integration Meeting booking with calendar integration Web-browser targeting Basic reporting Offline mode Email fallback. You can connect the full Freshdesk platform with WordPress to enable ticketing and connect email and social media, but each channel comes at an extra cost.

Compliance 52

Compliance Social Media Start-ups Customer Satisfaction 52

SurveySensum

OCTOBER 26, 2022

Multiple integrations . Efficient integrations . Free integration . Multiple integrations . However, this tool has more integrations to add. However, it does not support multiple integrations. Online survey tool. Ratings (as per G2). SurveySensum. In-built survey templates. End-to-end feedback management.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

Comm100

NOVEMBER 23, 2020

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

MattsenKumar

JUNE 9, 2021

According to Freshdesk , the average response time on call and chat is close to 3hrs, which is not impressive. Get a ticketing system in place, follow MK’s omnichannel framework and integrate all channels using a CRM to offer an exceptional experience. Improve Average Response Time.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Comm100

APRIL 22, 2021

Look for a free knowledge base that integrates with customer service offerings, such as live chat. Because Comm100’s knowledge base software is part of its free omnichannel platform , the knowledge base integrates seamlessly with Comm100 Free Live Chat. Manageable – articles should also be easy to manage and filter by tag.

Omnichannel 52

Omnichannel Start-ups Customer Service 52

Help Scout

JUNE 24, 2021

When a tool has strong native and third-party integrations, it keeps information from being siloed and gives more overall transparency. Help Scout also offers tools and integrations to increase team productivity. Zoho Desk has a host of features like a shared inbox, phone integration, and chat.

Omnichannel 84

Omnichannel CRM Start-ups AI 84

Help Scout

APRIL 27, 2021

It may be used to manage one or many communication channels, including email, chat, messaging, and self-service, and it may also integrate with external communications tools like social media or group chat systems. Customer service software is a set of tools used to collect, organize, respond to, and report on customer support requests.

Customer Service 105

Customer Service Start-ups Omnichannel Social Media 105

SurveySensum

JANUARY 27, 2022

Integrations. The CX software should be able to integrate with your existing systems and technologies for a seamless workflow. Some of the tools already have pre-built integrations or connectors, or companies can use APIs to integrate. . Powerful integration. How to analyze your open-ended feedback? Share surveys.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59