Remove integrations helpscout
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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals. Not only is it visually very pleasing, it’s bursting with articles on useful topics like customer retention, agent management, and how quality assurance is integral to customer experience.

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Customer Experience and Customer Service: What's the Difference?

CX Journey

In a nutshell, HelpScout defined each as follows: Customer service is the assistance and advice provided to a customer for your product or service as needed. Customer experience, or CX, refers to the broader customer journey across the organization and includes every interaction between the customer and the business.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. HelpScout is a help desk software solution that was founded in 2011. Get Comm100 Free.

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25 Conflict Resolution Strategies for Customer Service

Callminer

“Communication is integral to everything you do in a successful customer relationship. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. Ask questions as much as possible. Look for additional insights as you work towards a resolution.

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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout

Rather than create outstanding teams at the expense of sanity and health, Bliss strives to help companies build with integrity. Tweet at us at @helpscout and let us know! The thing that sets Customer Bliss apart is, as much as it is a customer service blog, it also focuses on keeping you and your team healthy.