Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria. Apple’s vertical integration. I designed and presented my ideas using high-fidelity mockups.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Intercom

NOVEMBER 16, 2023

Using Intercom, Coda made their help center more engaging, user-friendly, and consistent with their branding. That’s why we’ve introduced multi-help center functionality in Intercom. Integrated at its core Customization is just one essential element of a help center.

AI 87

AI Engineering Start-ups Customer Service 87

Intercom, Inc.

NOVEMBER 8, 2022

Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience. In five chapters, you’ll learn all about: Intercom’s rigorous security measures. How we maintain high availability.

Compliance 104

Compliance Technology Technology Customer Experience 104

Intercom, Inc.

JUNE 7, 2022

Maintain sales hygiene by integrating with the other essential tools in your sales tech stack to ensure that your data is always up-to-date and synchronized. Livestorm booked 233% more sales demos with Intercom. The number of monthly inbound demos booked has increased by 233% since we started using Intercom to power our sales.”. “The

Sales 245

Sales Start-ups Touchpoint B2B 245

Intercom

NOVEMBER 28, 2023

That’s why we’ve just released Intercom Phone : a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place. How does Intercom Phone work? That’s why we’ve made sure Intercom Phone is easy to set up and intuitive to use.

Customer Service 85

Customer Service AI Customer Experience 85

Intercom, Inc.

JANUARY 25, 2023

Enter Intercom Checklists : a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage them and show value in a structured, progressive way. What’s different about Intercom Checklists? But it can be surprisingly difficult to effectively communicate the steps your customers need to take.

Engineering 129

Engineering Start-ups Customer Loyalty 129

Intercom, Inc.

AUGUST 25, 2021

We’re always adding more and more improvements to Intercom. Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. This means that Intercom is getting more powerful and better for your customers – and your business – every day.

AI 129

AI Start-ups Sales Technology 129

Intercom

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. The ability to integrate with other tools in your tech stack. Team Inbox.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. That’s why we’re so excited to launch transactional messaging in Intercom.

Engineering 218

Engineering Start-ups Gaming Customer Experience 218

Intercom, Inc.

AUGUST 10, 2020

Widely adopted by businesses and individuals, Rippl is proving to be a crucial component in the effort to stop the spread of COVID-19 and eradicate the virus in New Zealand – keeping the country connected with the help of its conversational relationship platform, Intercom. The day before businesses reopened, all hell broke loose.

Government 197

Government Legal 197

Intercom, Inc.

SEPTEMBER 6, 2022

At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. This commitment to shipping small iterations quickly ties into another Intercom principle: ship to learn. Applying the “build in small steps” principle to Intercom’s Salesforce integration. Managing complexity.

Engineering 138

Engineering Start-ups Gaming Sales 138

Intercom, Inc.

MARCH 30, 2022

We are firm believers in the power of feedback here at Intercom – we seek it out, we offer it, and most importantly, we act on it. That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Tailored online customer experiences are no longer optional.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Intercom, Inc.

JULY 17, 2021

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Serena joined us six years ago and has become an integral part of the engineering team. How did you find Intercom and why did you choose to join?

Engineering 129

Engineering Technology Technology 129

Intercom, Inc.

JANUARY 28, 2020

GetAccept integrates into a company’s sales pipeline through partnerships with CRM and sales automation platforms, including Salesforce, HubSpot, Microsoft Dynamics 365 and others. And to keep track of everything, GetAccept has been using Intercom across its support, sales, and marketing teams to drive faster growth. Lead generation.

Sales 138

Sales B2B Engineering CRM 138

Intercom, Inc.

DECEMBER 14, 2022

“We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. Tickets: a new way to use Intercom . We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Intercom, Inc.

APRIL 13, 2021

In Intercom, we believe that shipping is our company’s heartbeat. In Intercom, we were forced to answer these questions as we built out our search functionalities and embraced Elasticsearch. Core part of Intercom. Search is an indispensable part of Intercom. Search is an indispensable part of Intercom.

Engineering 249

Engineering Start-ups Technology Technology 249

Intercom, Inc.

MAY 11, 2022

At Intercom, keeping it simple means being deliberate about getting things into our customers’ hands in the most straightforward way. At Intercom, we steer away from complexity and keep things simple. Do you like the sound of how we work at Intercom? Complexity hampers our ability to move quickly.

Engineering 145

Engineering Start-ups Innovation Technology 145

Intercom, Inc.

MAY 6, 2020

Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. The trove of customer and conversation data you have in Intercom can be incredibly valuable for business insights. Want to see them in action?

Start-ups 129

Start-ups Customer Retention 129

Intercom, Inc.

OCTOBER 12, 2022

At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. The latest version of Intercom’s Messenger takes your business messaging beyond support, offering your customers meaningful, in-context opportunities to engage with your brand.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Intercom, Inc.

MAY 4, 2021

Online retailer Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions using a conversational, messenger-based approach. The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers.

E-commerce 118

E-commerce Sales Start-ups Engineering 118

Intercom

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Efficient, personalized messaging is at the center of everything we do here at Intercom”. Efficient, personalized messaging is at the center of everything we do here at Intercom. 6 reasons to Switch.

Gaming 104

Gaming Start-ups Customer Service CX 104

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Intercom

JANUARY 16, 2024

Thousands of Intercom customers are achieving incredible results with Fin, with an average conversation resolution rate of 41%. Deeply integrate Fin into your automated Workflows Now you can deeply integrate Fin into your existing or future automated Workflows for more control over where and how Fin shows up to your customers.

AI 98

AI Customer Service Sentiment Analysis Artificial Intelligence 98

Intercom, Inc.

MARCH 15, 2022

Integrate your tech stack to create cohesive customer journeys. In addition to all the rich information you already have in your customer communications platform, you can make your messaging even more powerful by integrating it with the other tools in your tech stack. Here’s how Intercom can help.

Start-ups 129

Start-ups Customer Relationship Customer Expectations Sales 129

Intercom, Inc.

DECEMBER 2, 2019

At Intercom, we believe the right multilingual strategy pairs the best of human support with the best of automation. Rather than hiring dedicated native speakers for every market you operate in, you can integrate translation solutions, using apps such as Unbabel or Lokalise to extend the support skills your team already has.

Customer Experience 209

Customer Experience Start-ups Customer Satisfaction 209

Intercom, Inc.

JULY 27, 2018

In this guest post, Alex Ortiz and Hank Taylor of Tray.io , a general automation platform provider of automated API integration tools, explain how they integrated Intercom to their revenue stack and automated workflows across marketing, sales, and support. And the results we’ve seen with Intercom bear this out.

CRM 126

CRM Sales Start-ups NPS 126

Intercom, Inc.

JUNE 2, 2021

At Intercom, we start with the problem. Building this strategy was a medium-innovation project because we needed to take time to evaluate how Intercom should evolve to become an omnichannel support tool – without reinventing the wheel. Example 2: WhatsApp integration. What outcome does the customer want?

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Building a developer economy around Intercom. The pains of growing a platform. Cultivating a robust app ecosystem.

Transportation 171

Transportation Engineering Machine Learning Customer Retention 171

Intercom

APRIL 10, 2024

Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. Intercom has the most advanced and effective AI product offering in customer service. Soon, you’ll never have to answer the same customer question twice.

AI 69

AI Innovation Customer Service Gaming 69

Intercom, Inc.

MARCH 28, 2022

With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. Embracing digital: from survival to thriving in the post-COVID-19 world. More on that later.). Ahead of the trend: Vend.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Intercom, Inc.

JUNE 9, 2022

Welcome to Inside Intercom. Every so often, we love to take a look at Intercom’s product principles with the brand editor, Niamh O’Connor. I was able to deliver value to our customers only a few weeks after joining Intercom, which boosted my confidence from the outset. Going back to fundamentals. Hey, Niamh.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Intercom

FEBRUARY 1, 2024

We’ve just published The Intercom Customer Service Trends Report for 2024 , surveying more than 2,000 customer service professionals across a range of locations, roles, and company sizes to take the temperature of the industry at this critical moment. ?️ This reinforces the need for integrated CS platforms with AI at their core.

Customer Service 97

Customer Service AI Technology Technology 97

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Robin Salimans, CTO at Luna “I say this about every new Intercom feature, but this time, I’m telling the truth – this could be my favorite!

AI 188

AI Start-ups Technology Technology 188

Intercom, Inc.

SEPTEMBER 1, 2021

At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . But while launches are a lot of fun, there’s so much more to product marketing at Intercom. .

Start-ups 138

Start-ups Sales Gaming 138

Intercom

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Connect the Shopify app with Intercom and customers can check their order status right inside the Messenger , without ever having to reach out to your team.

E-commerce 104

E-commerce Customer Experience Omnichannel Start-ups 104

Intercom, Inc.

FEBRUARY 16, 2018

The offer email I received from Intercom ended with the line “Join us to do the best job of your career” My first thought was that it’s quite a bold statement, which creates a lot of expectations. So how has “the best job of your career” transpired in the Intercom world? I joined Intercom on a wiggle week.

Engineering 177

Engineering Technology Technology Education 177