Logicalware

OCTOBER 27, 2022

During the pandemic, Microsoft Teams was a game-changer when it came to staying connected as we shifted to working from home. In Fact, MS Teams skyrocketed from 75 million daily active users in April 2020 to 115 million by October 2020 and a whopping 145 million in April 2021. is to back that up with great integrations.

Omnichannel 52

Omnichannel Gaming 52

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Integrate with Totango – #1 Customer Success Platform.

CRM 69

CRM Sales Customer Relationship Management Touchpoint 69

Zendesk

MAY 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Unleash (Support) is an AI-driven search tool that integrates your organization’s knowledge base, delivers relevant answers, and empowers your support, sales, and success teams to respond to queries confidently and swiftly.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Apizee Apizee (Support) is a remote assistance video chat that enables customer service teams to increase customer satisfaction. SIRP makes it easy for security teams to quickly realize value through automation playbooks.

AI 52

AI Social Media Compliance Contact Center 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Totango

APRIL 14, 2020

Better collaboration with your team members: Use Totango to capture all of your customer interactions. Improved CSM efficiency: Personal Agendas help your team work smarter . MS Dynamics CRM integration! Stay Safe, Ravit and the Totango team . This week we deliver more ways to Stream data to Totango.

CRM 62

CRM Touchpoint CX Customer Experience 62

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. Pros: Gauge employees’ and teams’ views of your workplace vibe.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52