Zendesk

NOVEMBER 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Actioner (Support) allows knowledge workers to run their daily tasks without leaving Slack. Using its no-code designer, people can build Slack apps on their own and publish them. Support Change Assistant.

Finance 98

Finance AI VOC Construction 98

Intercom, Inc.

JUNE 19, 2019

One of the most successful platforms we and many others in the industry look up to for inspiration is Slack. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show.

Start-ups 217

Start-ups Engineering CRM Sales 217

Zendesk

NOVEMBER 14, 2023

Conversation bots for Slack Direct Messages (DM) Additionally, the Zendesk conversation bot can now be leveraged in Slack Direct Messages (DM) to provide better self-service. See more details about our conversation bot for Slack DMs here. Read more about our advanced AI capabilities here.

Innovation 52

Innovation AI Finance Customer Service 52

Aquire

JANUARY 6, 2022

Slack Zoom Dropbox Canva Clearbit Google Analytics SEMrush Gong.io 2Checkout’s payment processing platform easily integrates with dozens of top-rated ecommerce shopping carts. 6 Slack – Collaborative Team Chat. Slack’s customizable channels organizes chats into groups. How much does Slack cost?

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

MARCH 10, 2020

Like many other support teams, Slack, Zapier, and a knowledge management tool (Guru in our case) are also staples in our toolkit. Slack: Set up a #cs-important channel where you post handover updates as one support shift ends and another begins. Here are some tips on using them to manage the team remotely.

Start-ups 220

Start-ups Customer Satisfaction Customer Feedback Customer Experience 220

Zendesk

JANUARY 31, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Slack Connector for Workflow Builder Slack Connector for Workflow Builder (Support) lets anyone create time-saving workflows using clicks, code, or a mix of both. Enhance your team collaboration and expedite issue resolution.

Sentiment Analysis 52

Sentiment Analysis AI Gaming Sales 52

Intercom, Inc.

FEBRUARY 16, 2022

We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. We avoided countless meetings, documents, and Slack messages by just doing the work ourselves as a default approach. “We What was really holding us back?

Engineering 234

Engineering Start-ups Legal Sales 234

Zendesk

SEPTEMBER 22, 2022

With Slack Direct Messages in Zendesk, it’s now possible for businesses to communicate seamlessly with their partners in Slack from Zendesk. Slack Direct Messages in Zendesk. Slack and Zendesk solve a lot of similar problems. Your business partners are already using Slack to manage workplace communications.

CRM 52

CRM CX Sales Customer Relationship 52

Zendesk

NOVEMBER 29, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Powered by Google CCAI, this system integrates with your Zendesk application to deliver intelligent shortcuts, live recommendations, and knowledge so they can assist customers with genuine empathy and smarter responses. Square by ChargeDesk.

CXM 105

CXM Sports Contact Center B2B 105

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. Jasmine Jaume: Obviously Box and Slack are both strong platforms. Are they platforms?

Start-ups 170

Start-ups Compliance Innovation Government 170

Zendesk

OCTOBER 5, 2022

Omnichannel customer service is an approach that centralizes all your service channels–email, live chat, Twitter, Instagram, Slack, etc.–into Slack was able to achieve unicorn status using this philosophy. Ali Rayl, Vice President of Customer Experience at Slack. Message your customers in Slack. Learn more.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. The Intercom platform has long been available to anyone who wants to build powerful integrations with Intercom.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. This integration guarantees efficient workflow control as the user doesn’t have to switch between multiple tools. It offers a large selection of design themes and integrated photo and video libraries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

DECEMBER 15, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Merge for Zendesk Support and Sell (Support) (Sell) lets you add ticketing and CRM integrations to your platform of choice within a day. Users in your Slack workspace can submit and track tickets without leaving your Slack workspace.

Construction 52

Construction Artificial Intelligence Outlook Government 52

Zendesk

JUNE 29, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The Zendesk integration allows agents to see customers’ last survey response to help give conversation more context. Worknet (Support) helps companies support their internal and external customers natively inside Slack.

Invoicing 52

Invoicing AI Legal CRM 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights. G2 Review: 4.7/5

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Intercom, Inc.

FEBRUARY 1, 2018

That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and team creation to activation and monetization. I started off really focusing on making sure that all of the teams that Slack had acquired were healthy, active, and might eventually pay us.

Agriculture 174

Agriculture Start-ups Sales Education 174

Totango

FEBRUARY 5, 2024

The win-wire Slack channel. To successfully inform and build out these campaigns, you need a single source of truth that integrates all important data sources and gives your teams a shared view of your customers, which is critical to making informed decisions. Customer success is a three-legged stool “Chime! We all know it.

Sales 98

Sales NPS Technology Technology 98

Zendesk

JULY 9, 2021

Similar to WhatsApp and Facebook Messenger, businesses can use the Messenger API to handle customer conversations at scale by integrating it with their customer service software. For our small team, the ability to scale conversation and influence perception is integral to our success. Over 10 million people use Slack daily.

Customer Service 98

Customer Service Start-ups B2C Customer Satisfaction 98

Intercom, Inc.

SEPTEMBER 8, 2021

She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area. “A similar thing to Eventbrite, I actually prospected my way into Slack” It was about 2015 when I found Slack.

Sales 118

Sales Start-ups Non-Profits Finance 118

Intercom, Inc.

FEBRUARY 19, 2019

At Intercom, we’ve grown a marketplace of more than 150 apps and integrations that are designed to help you streamline your workflows, keep your tools in sync and reduce friction in your sales cycle. With the Slack app for Intercom , you can route conversations to specific Slack channels based on your team inboxes. That’s a lot!

Sales 163

Sales Outlook CRM Start-ups 163

Customer Service Life

MARCH 28, 2019

While I’d argue that even with the existence of this fishing (or phishing) practice, instant messenger was and still is an invaluable tool for support teams, Slack has burst onto the scene in recent years to take contact center communication to the next level. Using Slack Effectively. Slack can help with this. Collaborate.

Contact Center 60

Contact Center Close the Loop Engineering Customer Satisfaction 60

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what? Supercharge self-help.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Zendesk

JANUARY 30, 2024

But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. Building from the (digital) ground up There’s no specific number of apps required, but there are factors to consider, such as adding one integration at a time versus adding 10 all at once.

Contact Center 52

Contact Center Technology Technology CX 52

Zendesk

OCTOBER 31, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Rootly (Support) is a Slack-native incident management app and platform. The Zendesk integration allows you to create a Zendesk ticket right inside your Rootly Slack incident channel. Shopify Premium for Zendesk.

Contact Center 98

Contact Center Finance Compliance Omnichannel 98

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Customer Service Life

APRIL 27, 2018

Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Net Promoter Score Machine Learning NPS 68

Customer Service Life

AUGUST 1, 2022

Currently, our company uses Slack but you should be able to apply many of these practices to your UCaaS platform of choice. Integrate other tools into your UCaaS – We use Zendesk at our company and they have a feature called “Side Conversations” where we can post a question to a Slack channel directly from a ticket.

Contact Center 83

Contact Center Engineering Customer Satisfaction Technology 83

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bazaarvoice Bazaarvoice + Zendesk (Support) integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improves customer service across the shopping journey.

E-commerce 52

E-commerce AI Retail Education 52

Zendesk

MAY 11, 2022

Slack integration with Zendesk messaging brings the same kind of conversational experiences built for B2B and B2C companies into the workplace for B2E (business-to-employee). Our messaging integration with Slack is a key feature within this offering, and we’re offering early access while it’s under development.

CRM 98

CRM B2C Compliance B2B 98

RateMyService

JANUARY 18, 2022

Connect to your ticketing platform through ‘Integration settings’ on the left-hand menu and ‘Tickets’ on the right-hand list. We currently support integrations with Freshdesk, Infobip (conversations), Slack, Zendesk and Zohodesk. Clicking on any icon brings up a how-to guide on the right-hand side to walk you through the setup.

Customer Experience 52

Customer Experience 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. As part of that partnership, they’re going to demand more from you in terms of roadmap and key integrations.

Sales 177

Sales Start-ups Technology Technology 177

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Totango

MAY 27, 2022

Collaboration platform Slack is another prominent company doing exceptionally well with a product-led growth model. Boasting a 30% conversion rate of free to premium customers, Slack increased its revenue to over $900 million in 2021. What Kind of Technology Stack Do You Need for a Product-led Growth Strategy?

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Totango

SEPTEMBER 22, 2022

Software integrations. Support for integration with dozens of major SaaS apps makes set-up simple. Other advantages include a modular design that lets you use what you need and native integration with Salesforce. Eloqua integrates sales and marketing data. Document management. Marketing and sales. Onboarding automation.

Business Growth 71

Business Growth CRM Social Media Sales 71

Intercom, Inc.

OCTOBER 5, 2018

By getting new users to integrate your product across multiple platforms, you’re increasing the likelihood your product will become a recurring part of their lives. integrating with third parties), or offer additional value for no extra work (e.g. Thank them for their custom and let them go. It does more harm than good.

Customer Retention 199

Customer Retention Education Start-ups Customer Loyalty 199

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Social Media Text Analytics Outlook 52