Intercom

FEBRUARY 27, 2024

It is now possible to zoom from a high-altitude overview of performance right down into the details of specific conversations – with this feature, you’re able to see the forest and the trees, the big picture and the important details.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Intercom, Inc.

JANUARY 16, 2020

Are you building integrations yourselves? Andrey: We’ve built a lot of integrations ourselves. The core integrations, that people use a lot like JIRA, Slack, Confluence, we built and we want other people to build the integrations they need. One approach we have is that we provide the API for integration.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Zendesk

DECEMBER 8, 2020

Zoom fatigue is setting in, and it often feels better to simply opt out of the activities that aren’t required. Sophie Bernhardt, Zendesk Business Integration Manager based in Dublin, leading her second baking class via Zoom. Of course, we all need to make choices about how we spend our energy right now.

Entertainment 98

Entertainment 98

Uniphore

JANUARY 25, 2022

Post-2020 could easily be called the start of the Zoom Era. Those playing catchup are scrambling to integrate now-mature IT and CX implementations into their tech stacks. Gartner lists data fabric—a flexible, easily accessible integration of disparate data sources—as it’s no. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Customer Bliss

JULY 29, 2021

And that’s our integrity. So sticking to your guns in your integrity, around your decision making really does bind you to customers. And so we got to keep watching that. Especially those things you hold dear, hold on to them, honor them and have this lens. I have clients who have lost $50 million customers for $200 change fees.

Start-ups 74

Start-ups Customer Survey 74

DMG Consulting

JUNE 9, 2023

Enterprise customers continue to pressure CCaaS vendors to provide a broader offering of contact center applications to reduce the necessity of integrating disparate solutions. The number of CCaaS seats and revenue per seat are both growing rapidly.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel AI 48

SurveySensum

OCTOBER 6, 2023

In-app surveys are a user feedback collection method that is integrated directly within a mobile application or software. Take this example of an exit in-app survey by Zoom. When a customer cancels their subscription with Zoom, Zoom sends them a pop-up survey to ask the reason for their cancelation.

Social Media 52

Social Media Start-ups Touchpoint Customer Feedback 52

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Increase webinar registration with the Zoom Webinars app. Performance-enhancing apps.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

DMG Consulting

JANUARY 30, 2024

Some deployments, particularly in large financial services organizations, are implemented on a trial basis and delayed by the need for customizations and integrations. CCaaS vendors also typically partner to deliver CRM solutions and provide out-of-the-box integrations to leading competitors, although some include CRM-lite capabilities.

AI 48

AI Contact Center Artificial Intelligence CRM 48

Aquire

JANUARY 6, 2022

This includes popular video calling technology such as Zoom, Skype, and Google Hangouts, as well as tools built specifically for customer service. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more.

Customer Service 98

Customer Service Social Media Technology Technology 98

DMG Consulting

AUGUST 1, 2022

The contact center infrastructure market has become one of the more attractive technology sectors during the past two years, catching the attention of some of the big names in the technology world, including Salesforce, Zoom and Facebook. This is due to its sizeable total addressable market (TAM) and “stickiness” with enterprise buyers.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

SurveySensum

NOVEMBER 21, 2023

These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. To use a CSAT form, businesses typically integrate it into their website or send it out after a specific interaction. With website feedback forms. When to launch this survey?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. There are so many real-time communication tools like Google Hangouts Meet , Zoom , and Skype. But a strong team doesn’t need to be in the same office to ensure success.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Hodusoft

AUGUST 6, 2020

Zoom saw a spurt in usage but that is a half baked solution. Get omnichannel call center software with social media integration and your employees will love it as well customers. No halfway measures.

Contact Center 52

Contact Center Social Media CRM Omnichannel 52

Fonolo

APRIL 27, 2020

Encourage employees to get creative with their groups and channels, and find ways to integrate them into your processes, so that your team gets used to using it day-to-day. Team building exercises and social opportunities are an integral part of forming a great company culture. games over Zoom (and some cold beverages, of course!).

Contact Center 112

Contact Center Gaming Start-ups 112

Zendesk

FEBRUARY 21, 2024

This includes virtual meetings and demos via Zoom and self-service sales models with inside salespeople on standby via live chat. It also features an app marketplace to connect apps and integrations to supercharge your platform with a few simple clicks.

Sales 52

Sales Social Media CRM B2B 52

SugarCRM

SEPTEMBER 28, 2020

In short; Slack, Cloud File Storage, and Zoom are all some departments like marketing really need. Even remote employees sometimes head into the office for big meetings, team sprints, and other integral elements, not only to the company culture but to the brand and company roadmap. Technology can only do so much.

Technology 49

Technology Technology Engineering Sales 49

Intercom, Inc.

AUGUST 20, 2018

Each of these actions are integral to effective cross-functional work. Your team can zoom out of the normal week-to-week tasks, capture a holistic view of the team and create new ways of working that could benefit your entire organization, both immediately and in the long run.

Education 162

Education Start-ups Gaming Sales 162

Intercom

JANUARY 11, 2024

Resilience may be key to thrive in today’s field, but so is integrity, empathy, and an unwavering advocacy for the needs of both your customers and team. You had a smile on your face on the Zoom call, but that’s 30 minutes you could’ve used to do something else. I know it’s not a popular thing to say.

Customer Service 86

Customer Service CX AI Start-ups 86

Comm100

MAY 16, 2023

The default security and privacy settings of Zoom and other video conferencing tools have often been exploited by hackers to spy on teachers and students. It’s essentially built on five criteria: security, processing integrity, confidentiality, availability of services, and privacy of data.

Education 76

Education Engineering Compliance 76

Zendesk

SEPTEMBER 20, 2021

As sales presentations move from boardrooms to Zooms, sales reps have had to adjust their game plans. As you’re engaging with prospects through virtual sales calls, it’s important to power past the Zoom fatigue and get their attention. And as a result, they’ve needed to adopt new virtual selling skills and tools for success.

Sales 96

Sales CRM Start-ups B2B 96

ClientSuccess

MARCH 30, 2020

Now you have to find the CSM on Slack, ping them, make sure they’re free to talk, then figure out what technology you’re going to use to talk, e.g. Slack call/chat, Zoom, Phone, Skype, WhatsApp, etc. . However in a remote environment, this becomes harder to do. Have a look at this example below. .

Technology 52

Technology Technology Customer Experience 52

SurveySensum

SEPTEMBER 5, 2023

If not then imagine you found a SaaS product that is super easy to use and integrate. Take One Step Beyond Regular Updates You must have heard about and used the Zoom platform more than once right? For example, identify clients who are actively integrating your SaaS solutions into their workflows. Now, let’s take action.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

AUGUST 21, 2018

This tight integration is something only they can do. Let’s zoom out. Wait, let’s zoom out even more. Apple has a unique strength on this front because they can provide onboarding points throughout the iOS experience. You can see below how Business Chat appears via Maps, Safari or Search. Big Picture.

Customer Service 52

Customer Service Start-ups Technology Technology 52

Lumoa

AUGUST 23, 2021

Therefore, integrating video content can provide customers with a better taste of a company’s digital persona. Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term.

Customer Experience 94

Customer Experience Social Media CX Customer Retention 94

Zendesk

JULY 16, 2021

Unlike web-based live chat, customers have the flexibility to troubleshoot while they do other things, like tuning in to a Zoom meeting or watching The Bachelorette, and agents can help more customers at once. It’s also possible to preserve the conversation thread for later. Retaining customers isn’t possible without trust. Media messages.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations. Totango Sets New Records.

Gaming 62

Gaming Hospitality Hospitality Sports 62

Intercom, Inc.

FEBRUARY 23, 2022

Liam: You are exactly the person I need to talk to for today’s topic, which, as you mentioned, is about employee wellbeing and life-work integration. I did a six-week course recently with 700 employees on Zoom, and we did the Happy Class. ” The problem is we’re integrated. What are you grateful for?

Start-ups 118

Start-ups Social Media Education Customer Service 118

Lumoa

FEBRUARY 28, 2023

In this post, you’ll learn why customer feedback is integral to your business’s success. But when you zoom out and think about your customers’ experiences as a whole, you’ll see some common elements: the channels they use to purchase your products, the ways they contact your support team, and the systems they interact with.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Zendesk

JUNE 24, 2021

They coordinate the camp movement and do the larger work of the foundation using platforms like Google Docs, Slack, Zoom, and WhatsApp. In June, the org integrated Zendesk as part of the Tech for Good program. “We ERC’s small, global team is scattered around the world—from Amsterdam to Barcelona to Capetown and beyond.

Agriculture 52

Agriculture Government 52

Zendesk

APRIL 7, 2021

Grandparents who were used to visiting grandchildren had to make do with FaceTime and Zoom. While tech is never a silver bullet, thoughtful integration between technology and teams will be the scalable path forward. Office workers who were already used to some video collaboration were thrust into it completely and indefinitely.

Retail 64

Retail CX Innovation Gaming 64

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. But working remotely doesn’t mean you have to stop training.

Contact Center 141

Contact Center Gaming Start-ups Customer Service 141

Qualtrics

JULY 24, 2020

Company culture plays an integral role in employees’ overall job satisfaction and success. Lynne Oldham, Chief People Officer at Zoom Video Communications : “We have a 100+ volunteer force of employees called The Happy Crew, tasked with organizing activities around moments that matter to our people. Companies that have great cultures.

Start-ups 26

Start-ups NPS Retail Customer Experience 26

DMG Consulting

JANUARY 17, 2018

To address current and evolving business needs, the solutions must be re-architected from the ground up with true multi-tenant architecture that can be deployed in a variety of delivery models and integrate with third-party applications, regardless of the vendor they were purchased from and where they run.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Text Analytics 48

Customer Experience Matrix

JULY 25, 2020

The grimace they didn’t see when I heard this is why I keep my camera off during Zoom meetings. For Customer Data Platforms, the most common uncertainty is probably the ability to integrate different data sources. At best, they’ll learn about the scope of the different products.

Technology 64

Technology Technology 64

Help Scout

NOVEMBER 27, 2018

We include that phrase in our employee onboarding — we tell new team members that if they ever feel like their integrity is being questioned, to assume it’s a communication misfire, and not because their team member actually thinks they’re bad at their job. Alternative workplace arrangements are not less work.

Social Media 40

Social Media Start-ups 40

Execs In The Know

JANUARY 8, 2023

While outsourcing partners have improved the offerings that they have, there is still a big opportunity for outsourcing partners to help their clients understand how a particular technology can be integrated into the client’s tech stack or how it benefits the customer and maximizes an agent’s potential.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87