Intercom

APRIL 27, 2023

But according to Marbue Brown , founder of the consulting firm The Customer Obsession Advantage and long-time CX executive who has worked in companies such as JP Morgan Chase, Amazon, and Microsoft, they are very much not the same. In the companies I’ve been at – Amazon, JP Morgan Chase – that mindset comes from the top.

CX 52

CX AI Start-ups Customer Service 52

ECXO

JUNE 11, 2023

Sources: [link] [link] “The Essential Guide to User Experience” by Paul Boag “The Elements of User Experience” by Jesse James Garrett “The Design of Everyday Things” by Don Norman “Designing for Interaction” by Dan Saffer “Designing B2B Brands: Lessons from Deloitte and 195,000 Brand Ratings” by JP Kuehlwein and Wolf Schaefer “The Business Value of (..)

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Lumoa

JUNE 26, 2023

Chase Bank , a commercial banking company by JP Morgan, has an optimized website and a smartphone app to assist consumers with financial services. You can do this by: Designing websites with mobile-friendly templates Creating dedicated brand apps for smartphones Ensuring your website, app, and other digital channels are integrated.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

1 to 1

APRIL 20, 2015

The banker John Pierpont Morgan, founder of JP Morgan, once said that no one at the top of a company should earn more than 20 times of those at the bottom. Among FTSE-100 companie s last year, only two chief executives met Morgan''s proclamation.

Customer Experience 35

Customer Experience 35

Uniphore

JANUARY 19, 2022

Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo. Get a Demo. Conversational AI Platform. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA).

AI 26

AI Omnichannel CX Customer Experience 26

Qualtrics

MAY 19, 2020

It’s a book chocked full of insights from modern experiments on peak performance to interviews with high achievers, such as Jamie Dimon, JP Morgan CEO, and New Yorker cartoon editor Bob Mankoff. You're It: Crisis, Change, and How to Lead When It Matters Most. By Leonard J. Marcus, Eric J. McNulty, Joseph M. Henderson, and Barry C.

26

26

C3Centricity

SEPTEMBER 24, 2017

Source: Marco Pacheco Executive Director JP Morgan. It was Marco Pacheco , Executive Director at JP Morgan who inspired me recently to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn last month. .

Technology 48

Technology Technology Manufacturing Transportation 48

Shep Hyken

NOVEMBER 22, 2022

Shep Hyken interviews Marbue Brown, an accomplished customer experience executive who has worked with some of the biggest brands in the world, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. Creating Loyalty through Customer-Obsession. He is the author of Blueprint for Customer Obsession.

CX 10

CX Customer Service Sales Customer Experience 10

SugarCRM

APRIL 13, 2023

This has led to JP Morgan Chase, Starbucks, and Nike making personalized CX a strategic priority, using artificial intelligence (AI) to deepen engagement and enhance customer offerings. 4 Ways You Can Use Generative AI to Improve Your Selling Experience 1.

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26