Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 98

CX Technology Technology Customer Experience 98

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Steven Van Belleghem

JANUARY 22, 2020

And then, years ago, he reinvented himself as a brand futurist and global keynote speaker. But most importantly: he was one of the first keynote speakers to talk about purpose-driven branding and storytelling, a topic for which the world now finally seems ready. Brian is also a global keynote speaker and an 8x best-selling author.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

The DiJulius Group

AUGUST 2, 2021

The post The Best Way to Improve Your Company Culture in Challenging Times / A Day in the Life of your Employee / Scott Blanchard Keynoting at the Revolution appeared first on The DiJulius Group. Conversely, a workplace where team members are engaged, feel they are supported by leadership, and have the opportunity to. Read Full Article.

Customer Experience 126

Customer Experience 126

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Execs In The Know

NOVEMBER 3, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence AI CX Customer Experience 52

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 52

CX Technology Technology Customer Experience 52

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 52

Construction Innovation Customer Service Customer Experience 52

Execs In The Know

OCTOBER 27, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

Customer Bliss

SEPTEMBER 13, 2016

It was a busy summer for us, in part because we moved — but in part because I had the honor of doing a few keynote speeches at different organizations. You can learn more about what I do as a keynote speaker here , but I operate from the base principle that “Your event is your moment.” I had some energy that day!

Engineering 0

Engineering Social Media Business Growth Innovation 0

Shaun Belding

JANUARY 17, 2023

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com.

Customer Service 264

Customer Service 264

Shaun Belding

NOVEMBER 29, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. There has been a lot of research over the years on the things that make customers cranky. There is some surprising science to preventing customer conflict. Shaun Belding | www.beldingtraining.com.

Customer Service 258

Customer Service 258

Shaun Belding

MARCH 29, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. CX successes that I've seen have had one thing in common -- a consistent and intensely passionate focus on their customers that extended throughout their organization. They focused on their journey, not the end. . They decided they were in, not out.

Customer Experience 311

Customer Experience CX Customer Service 311

Shaun Belding

JUNE 10, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. All three of them from a bank — the same bank. This, from my experience, is a customer service unicorn of the highest order. Shaun Belding | www.beldingtraining.com.

Customer Experience 279

Customer Experience Customer Service 279

Shaun Belding

JUNE 27, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding | www.beldingtraining.com.

Customer Service 246

Customer Service 246

Steven Van Belleghem

OCTOBER 20, 2020

The post How China is building an Offer You Can’t Refuse – my interview with China keynote speaker Pascal Coppens appeared first on Steven Van Belleghem. So they are investing just as much as us in “Saving the World”, even though the dynamic and driving force for the part may be very different.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Was there anything that stood out from Ernesto’s keynote that especially impacted on you?

Contact Center 40

Contact Center Entertainment Start-ups CX 40

Callminer

SEPTEMBER 1, 2020

The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The great online kick-off. The show goes on. However, an event like this doesn’t happen without the contributions of our wonderful team.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Customer Think

DECEMBER 15, 2023

Short-Term Strategies With Long-Term Consequences After a recent keynote session on customer experience, I led a breakout group with 30 business leaders in a spirited discussion on the many ways companies sabotage customer loyalty. The insights that emerged were a harbinger that companies everywhere should heed.

Customer Loyalty 126

Customer Loyalty Customer Experience 126

CX Accelerator

MAY 15, 2019

So attending one of Jeff’s keynotes means that you won’t hear shallow motivational fluff - you’ll walk away with solid, actionable plans. This keynote is no different, as the theme of overcoming obstacles in customer experience is one that he’s researched and written in depth about.

Contact Center 51

Contact Center Customer Service Start-ups Technology 51

Totango

AUGUST 23, 2017

To that end, one of the keynotes from #CSSummit17 was Thomas E. Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking.

Customer-Centric Organization 64

Customer-Centric Organization Structured Data Education Sales 64

Shaun Belding

NOVEMBER 15, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Here's an example of how it might work in a telephone conversation where you are connecting a customer to somebody in a different department: Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Intercom, Inc.

OCTOBER 25, 2021

On November 3rd, our co-founder Des Traynor will be on the stage sharing his keynote on “ How to grow up without growing old “ Later that evening we partner with AWS and Aircall for a “Startups Happy Hour” party, where you can decompress and have one (or a few!) drinks on us and celebrate a little taste of normality.

Innovation 198

Innovation Customer Relationship 198

Inside Customer Service

NOVEMBER 3, 2022

My fellow author and customer service keynote speaker, Adam Toporek, defines a customer hero as "someone who is there when you need them." I had delivered a keynote presentation on building a customer-focused culture. You probably don't have opportunities for grand, heroic moments every day at your company, either.

Customer Service 207

Customer Service 207

Shaun Belding

AUGUST 4, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. We know that it is the critical opportunity to reinforce to customers that they made a good decision in doing business with us. Why on earth would we want to create barriers to those outcomes? Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Execs In The Know

APRIL 11, 2024

Dave Pitsch, Vice President of Guest Services at Arc’teryx , recently delivered a compelling keynote address at Customer Response Summit (CRS) in Tucson titled Shaping the Future of Guest Experience and Circularity. Empowering Culture His keynote illuminated the importance of an empowering culture within and outside the organization.

Customer Experience 52

Customer Experience Innovation Retail CX 52

Shaun Belding

OCTOBER 13, 2021

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. It will fail to engage participants, it will fail to stimulate adoption of new skills and, most importantly, it will fail to make the kind of sustained difference you’re looking for. Shaun Belding | www.beldingtraining.com.

Customer Service 182

Customer Service 182

Shaun Belding

NOVEMBER 20, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Experience Retail 130

Shaun Belding

NOVEMBER 15, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. One of his most famous quotes from “How to Win Friends & Influence People” is: “You can make more friends in two months by becoming interested in other people than you […]. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Loyalty 130

Shaun Belding

SEPTEMBER 19, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Unmet expectations, on the other hand, are the most common trigger for “difficult customers” or difficult situations that lead to the need for service recovery. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Expectations Customer Experience 130

Shaun Belding

SEPTEMBER 28, 2021

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. It is a standard of performance by which everyone is measured. It is non-negotiable, and no-one is above it. Shaun Belding | www.beldingtraining.com.

Customer Service 162

Customer Service 162

Shaun Belding

MARCH 14, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. ” We know, of course, that the ultimate goal is to improve the experience they provide […]. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Shaun Belding

MARCH 1, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. I have seen more than one situation where a customer's 'jerkiness' was actually triggered by the employee in the first place. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Shaun Belding

DECEMBER 25, 2021

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. There is never, ever a payoff in scolding customers, or trying to make them feel bad. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Callminer

OCTOBER 28, 2019

At LISTEN, experience our most complete and advanced AI track to date with an AI-centric keynote and four dedicated AI sessions ranging from moderate to expert level.

AI 182

AI 182

Shaun Belding

OCTOBER 6, 2021

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. There is a huge amount of misinformation and misconceptions on the skills, behaviors and mindsets for creating outstanding customer service. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Shaun Belding

APRIL 7, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. The impact on customer service was no different If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 […]. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service 130