Tech Customer Success

The Ultimate Guide to Knowledge Base Management

Help Scout

AUGUST 22, 2023

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article

Customer Experience

How a Knowledge Base Can Improve Customer Satisfaction

Customer Think

JANUARY 14, 2024

Then, it’s time to consider implementing a knowledge base. A knowledge base is like a treasure trove of information, providing detailed answers to common questions, explaining product features, and helping […] Are your customer service staff spending too much time answering repetitive questions?

Customer Satisfaction

Customer Satisfaction Customer Service Technology Technology

18 Knowledge Base Examples That Get It Right

Help Scout

AUGUST 22, 2023

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article

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How to Create and Organize a Knowledge Base

Help Scout

AUGUST 22, 2023

Your knowledge base is one of the hardest working members of your team. Putting effort and energy into great knowledge base articles and organization helps it work even more efficiently. Read the full article

5 Strategies to Gain VoC Insights from Knowledge Base

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? It helps in making data-driven decisions based on user interaction data. Let’s dive in!

VOC

VOC E-commerce Text Analytics Customer Satisfaction

9 Knowledge Base Tips for a Better Customer Experience

Help Scout

AUGUST 22, 2023

Follow these 9 knowledge base tips. Improve your customer experience by providing customers with the info they need at the moment they need it. Read the full article

Customer Experience

Tips & Templates for Writing Great Knowledge Base Articles

Help Scout

AUGUST 19, 2021

When a customer hits a snag while using your product, the first thing they interact with won’t likely be a helpful member of your team — it’s more often a knowledge base article. Much like your front door, you want to make your knowledge base articles as welcoming and friendly as possible. It takes a sincere effort.

Start-ups

Start-ups Education Engineering Customer Experience

Creating Knowledge Base Videos: Tips, Tools, and Examples

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

5 Simple Knowledge Base SEO Tips Anyone Can Follow

Help Scout

AUGUST 22, 2023

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide. Read the full article

How to Write a Knowledge Base Article: 9 Easy Steps

Aquire

SEPTEMBER 23, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? Conversely, well-written knowledge base content is a tried-and-true way to reduce reliance on live agents and help customers get the information they need, instantly. What is a knowledge base article?

Start-ups

Start-ups Engineering Social Media Customer Service

7 Easy Steps For Building A Knowledge Base

Knowmax

AUGUST 15, 2022

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax.

AI Knowledge Base: An Essential Guide

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

AI

How to Write a Knowledge Base Article: 9 Easy Steps

Aquire

AUGUST 13, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? Conversely, well-written knowledge base content is a tried-and-true way to reduce reliance on live agents and help customers get the information they need, instantly. Did you pass knowledge base 101 yet? Learn more.

Start-ups

Start-ups Engineering Sports Social Media

How to Create a Knowledge Base: 7 Steps and Examples

Aquire

AUGUST 10, 2021

Looking to create a knowledge base and provide 24/7, automated, self-service support for your customers? That’s the main reason you need to create a knowledge base: because a good part of positive customer experience depends on it. Determine knowledge base purpose. What is your knowledge base about?

Engineering

Engineering Start-ups CRM Sales

The 7 Best Knowledge Base Software + How to Choose One

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Start-ups

Start-ups Engineering Gaming Customer Feedback

Quick Start Guide to Creating a Knowledge Base in 6 Steps

Help Scout

AUGUST 22, 2023

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps. Read the full article

How to optimize your knowledge base for SEO

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers.

Engineering

Engineering Invoicing Education Customer Retention

5 benefits of knowledge base tools for customer service

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

Customer Service

Knowledge Base 101: The Definitive Guide

Aquire

AUGUST 13, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. What is a knowledge base? A knowledge base is a library of information that users can draw from. What is the purpose of a knowledge base?

Social Media

Social Media Start-ups AI Sales

How to Revamp Your Knowledge Base Architecture

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

Why Should You Use Decision Trees In Knowledge Base?

Knowmax

MAY 25, 2023

The post Why Should You Use Decision Trees In Knowledge Base? appeared first on Knowmax.

How to build a successful customer support knowledge base: 6 tips

Customer Think

NOVEMBER 24, 2022

This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […]. But it takes up a lot of time, particularly if your team is answering the same queries again and again.

Customer Service

Customer Service Customer Experience Technology Technology

Best Free Knowledge Base Software for Customer Support

Comm100

APRIL 22, 2021

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a robust software in place, a knowledge base can be much more than this.

Omnichannel

Omnichannel Start-ups Customer Service

The 11 Best SaaS Knowledge Base Platforms for 2023

Help Scout

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

Why move from Legacy document management to a future-ready knowledge base?

Knowmax

OCTOBER 30, 2021

Why move from Legacy document management to a future-ready knowledge base?

Knowledge Base 101: A Guide to the Ultimate Customer Support Tool

Aquire

OCTOBER 20, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. What is a knowledge base? A knowledge base is a library of information that users can draw from. What is the purpose of a knowledge base?

Social Media

Social Media Start-ups AI Sales

5 key benefits of corporate knowledge base systems

Transcosmos

NOVEMBER 9, 2020

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.

Education

Education Customer Retention Customer Satisfaction Customer Experience

9 Actionable Knowledge Base Metrics to Start Tracking Today

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

What is a knowledge base? The essential tool you’re missing

Zendesk

JANUARY 19, 2022

By creating a knowledge base. Knowledge bases provide on-demand support by answering common questions and explaining how to use products or services successfully. Agents can also use knowledge bases to swiftly find solutions, increasing their efficiency and reducing wait times. What is a knowledge base?

Engineering

Engineering Legal Customer Satisfaction AI

4 Easy Steps for Building an Internal Knowledge Base

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel

Omnichannel Start-ups AI Customer Service