Intercom, Inc.

APRIL 30, 2018

When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. We’ve outlined our top tips for getting context on your live chat conversations quickly: Use tools to establish who you’re talking to.

B2C 214

B2C Sales Start-ups B2B 214

CallCare

AUGUST 14, 2023

One such advancement in customer service technology is AI live chat. According to a report published by digital marketing experts Startup Bonsai, as a brand communication channel, the use of AI live chat ‘chatbots’ rose by 92% between 2019 and 2020 alone – a trend that has continued. What is live chat?

AI 52

AI Artificial Intelligence Technology Technology 52

Help Scout

AUGUST 22, 2023

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics. Read the full article

Customer Service 85

Customer Service 85

Help Scout

AUGUST 22, 2023

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips. Read the full article

85

85

TeamSupport

AUGUST 19, 2022

Living in the Digital Age, so much of our lives are saturated with data and information. With that goal in mind, we are excited to announce the release of our new Messaging and Live Chat Hub SDK. What is Hub SDK Messaging and Live Chat? What is an example use-case for Messaging and Live Chat?

Customer Satisfaction 98

Customer Satisfaction Start-ups Sales Customer Experience 98

Intercom, Inc.

FEBRUARY 21, 2018

This is where live chat comes in. At Intercom, our sales team (the SDR team, to be precise) uses live chat to capture and convert these high-intent website visitors. In fact on average, visitors are 80% more likely to convert when they’ve chatted with us first. . Why does it work?

Sales 199

Sales Start-ups Customer Experience 199

Comm100

APRIL 12, 2023

Live chat is being used by many to help them do this. This tool allows patients to receive assistance in real-time through a chat window on an organization’s website or mobile app. Inclusivity at its core The very nature of how live chat works makes it an accessible communication channel.

Healthcare 83

Healthcare Education Government Technology 83

Intercom, Inc.

JUNE 4, 2018

The promise of live chat for sales teams is being able to connect faster with high-quality leads. But for someone in Sales Operations, the first thing we think is: how well does live chat convert? Not only are the leads coming in through live chat of higher quality, they’re also 82% more likely to convert.

Sales 220

Sales B2B Start-ups 220

Comm100

SEPTEMBER 4, 2022

More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. Calculate now.

Customer Service 97

Customer Service Start-ups Government Customer Expectations 97

Intercom, Inc.

FEBRUARY 9, 2018

Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. But by using live chat to capture and convert leads, that attitude has begun to change rapidly. Wouldn’t the deluge of fresh leads from live chat just slow us down? No one likes a gatekeeper.

Sales 188

Sales Engineering Customer Relationship Customer Experience 188

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 76

Education Engineering Compliance 76

Help Scout

AUGUST 22, 2023

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences. Read the full article

Customer Experience 75

Customer Experience 75

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 78

Compliance Education CRM Healthcare 78

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience CRM Omnichannel Social Media 86

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction.

Customer Satisfaction 83

Customer Satisfaction Construction Social Media Customer Service 83

Help Scout

AUGUST 22, 2023

Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. One of the most impactful things to consider in your support strategy is which channels to use. Read the full article

52

52

Comm100

JANUARY 25, 2022

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone. Provide 24/7 support .

Omnichannel 92

Omnichannel Social Media CX AI 92

Help Scout

AUGUST 22, 2023

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes). Read the full article

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75

Help Scout

AUGUST 22, 2023

Live chat widgets are useful tools that can help small businesses deliver an outstanding customer experience. Learn why it’s worth the investment and consider these nine tools. Read the full article

Customer Experience 75

Customer Experience 75

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Set up live chat across your site.

Start-ups 79

Start-ups AI Customer Service Technology 79

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Help Scout

AUGUST 22, 2023

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools. Read the full article

Customer Satisfaction 75

Customer Satisfaction 75

TeamSupport

DECEMBER 21, 2021

Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void. According to J.D.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. How does live chat work?

Artificial Intelligence 115

Artificial Intelligence Start-ups Social Media CRM 115

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?

Education 86

Education Omnichannel B2B Customer Service 86

Comm100

MAY 8, 2021

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, it can be hard to know which will be the best free chat for your business. .

CRM 83

CRM Social Media Start-ups Customer Satisfaction 83

Comm100

JULY 27, 2023

Assistive learning technology is one of the main avenues for people with this condition to get support, with live chat being a particularly useful tool. Here’s a deeper look at live chat and its role in supporting those with dyslexia. What Is Live Chat? How Does Dyslexia Impact Education?

Education 80

Education AI Technology Technology 80

Aquire

OCTOBER 15, 2021

Implementing live chat customer support comes with a variety of benefits to both your business and customers. In this digital age, live chat is an integral part of that because providing a platform to communicate with customers in real-time is an excellent way to connect with and support them. Live chat has higher ROI.

Social Media 98

Social Media Start-ups Sales Customer Satisfaction 98

Comm100

SEPTEMBER 14, 2022

From live chat and chatbots to social media and SMS, Comm100 Omnichannel integrates every key channel into one platform so customers can connect how they want, and companies can deliver efficient, cost-effective support. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging.

Omnichannel 72

Omnichannel Social Media Compliance Start-ups 72

Comm100

MAY 19, 2020

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat and instant messenger applications (i.e. Recommended for you : The Top 10 Live Chat Software Vendors Reviewed.

Sales 111

Sales Customer Service Start-ups Customer Retention 111

Help Scout

AUGUST 22, 2023

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices. Read the full article

80

80

Comm100

MARCH 30, 2021

The security of your live chat solution is key to this. There are many free live chat solutions on the market, and some people worry that because it comes at no cost, there may be security issues with it – and it’s right to have these questions. To answer the question ‘is free live chat safe?’ Sign Up Free.

Compliance 52

Compliance Touchpoint Customer Satisfaction Customer Service 52

Comm100

FEBRUARY 24, 2022

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels of all. So, how does live chat fare in higher education? . It also often means shorter wait times with the ability to offer chat concurrency. Convenience .

Education 71

Education AI Social Media Omnichannel 71

Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. First steps in setting up a live chat strategy.

CX 98

CX Omnichannel Sales Customer Loyalty 98

Aquire

SEPTEMBER 30, 2021

So to stay ahead of the competition it is necessary that you implement live chat for ecommerce to improve customer experience and drive more sales. Live chat has changed the way online stores generate sales and is a whole new marketing channel. Why is live chat important for ecommerce websites?

Sales 98

Sales E-commerce Social Media Customer Retention 98

Intercom, Inc.

JUNE 6, 2018

Messaging and live chat are the new medium for initial sales conversations, not the phone calls or forms of old. Since we launched our live chat for sales product , the people reaching out to us to learn more are sales decision-makers. Sales has changed. Here at Intercom, we’ve seen this shift happening first-hand.

Sales 179

Sales Start-ups B2B 179