SurveySensum

AUGUST 10, 2023

Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Examples of some open-ended questions: What were the main reasons you chose our product? This feedback helps inform how they operate going forward.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

FEBRUARY 9, 2023

According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For? Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. Keep an eye on social media too; it gives you a different angle on what users think beyond the app.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Lumoa

JANUARY 31, 2023

More about NPS -> Other Customer experience KPIs In addition to the main customer experience metrics based on customer feedback, you could follow several KPIs of the customer journey. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

OCTOBER 24, 2023

Social Media Followers: They’ve shown an interest in your brand. Here’s how to analyze the feedback and turn it into action: Identify Patterns in User Feedback: Dive into the qualitative feedback with Text Analytics and look for common themes. Valuable Users: Those who really dive into your product.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. What were the main reasons or factors that influenced your decision to stop shopping with us? Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers.

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

FEBRUARY 20, 2018

More about NPS -> other Customer experience KPIs In addition to the main customer experience metrics based on customer feedback, you could follow several customer journey KPIs. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150