SurveySensum

DECEMBER 4, 2023

They’re not just sending emails or making phone calls; they’re reaching out on social media, leaving reviews, and using various channels to connect with you. Well, tools like ‘SurveySensum’s Text Analytics ’ are the key here! The answer is clear – your customers are everywhere.

Customer Feedback 52

Customer Feedback Text Analytics Net Promoter Score Social Media 52

SurveySensum

MARCH 21, 2024

Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. and “Which social media platforms do you use to shop?” Now that you know the importance of Customer Personas, why wait?

Social Media 52

Social Media Retail Text Analytics Construction 52

DMG Consulting

OCTOBER 16, 2018

Here are some suggestions: Speech/text analytics – use contact center analytics technology to fill survey gaps. Speech and text analytics can mine customer interactions from all voice and digital channels to capture the voice of the customer (VoC), without any effort on the customer’s part.

Customer Satisfaction 67

Customer Satisfaction Text Analytics Social Media VOC 67

Lumoa

FEBRUARY 7, 2023

Social Media : even if you aren’t listening, customers will be talking about you on social media and other websites. With the help of voice and text analytics, the data analysis process is made even easier. You also have more control over which customers are invited to respond, so you can be very specific.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Customer Service Life

NOVEMBER 10, 2022

Customers blast the company on social media because of some failure of the product or service. An analyst reviews trends using speech or text analytics software discovering many support tickets about the same issue. The phone or ticket queue is triple its normal size — a clear indicator of a larger problem.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

SurveySensum

NOVEMBER 2, 2023

Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? Utilizing data analysis tools like Text Analytics software to identify trends and patterns.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

JUNE 13, 2021

Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. . In fact, social listening gives you a quick look at customers who have given negative reviews on your official handles.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The cutting-edge Text Analytics software goes beyond simple data collection, empowering your team to uncover hidden gems within feedback data.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

SurveySensum

FEBRUARY 1, 2024

In-app feedback tool enables you to collect real-time user input, social media monitoring tracks customer sentiment and identifies emerging trends, and user testing evaluates usability. Social media engagement tracks sentiment and identifies trends through brand mentions and direct messages.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Lumoa

APRIL 13, 2020

Organizations often collect customer feedback from multiple sources such as social media, emails, chat, surveys or reviews. When you want to generate insights from voice data the first thing you need to do is to transcribe the audio into text. What is voice feedback? This technology simply turns spoken words into written words.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

OCTOBER 20, 2023

Give your customers various channels to reach out to you easily via email surveys, live chat surveys, in-app surveys , online reviews, and tracking social media channels. Use Text Analytics software. You can use survey metrics like NPS, CSAT, and CES to ask simple questions.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. It allows you to collect feedback not only from your app but also from your website, email, social media, and more.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

DMG Consulting

JULY 16, 2019

A major challenge facing contact centers is that there is an increasing variety of interaction types, and they are coming from a growing number of channels, including calls, emails, tweets, SMS, chat, social media, and more. While many companies perform QM on their calls, too few apply this practice to other channels.

Text Analytics 69

Text Analytics Contact Center Artificial Intelligence Social Media 69

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). This iframe contains the logic required to handle Ajax powered Gravity Forms.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. Interaction (speech and text) analytics (IA) is a solution that sells well in both strong and weak economies. Comments This field is for validation purposes and should be left unchanged. By Donna Fluss.

Sales 72

Sales Contact Center Text Analytics Social Media 72

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Lumoa

SEPTEMBER 8, 2021

Next-generation CEM platforms allow you to listen in to social media posts, track that exasperated tone during an onboarding call, and analyze the chat content of a support conversation. You will reap more benefits from using text analytics on your open-ended responses than from collecting numerical, in-actionable scores.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

SurveySensum

OCTOBER 3, 2023

What websites, social media platforms, or other resources did you use to research cars and dealerships before you visited us? Social Media Influencers Have you made purchase decisions based on recommendations from social media influencers Which social media influencers do you follow before visiting the dealer?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

Lumoa

JANUARY 7, 2021

This isn’t the right time to send a survey, since you’ve had very little contact with these customers, but you can analyze comments made on social media or offer a feedback widget on your website. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 4, 2023

Analyze the gathered feedback with the cutting-edge technology of Text analytics software. This tool is tailored for the automotive industry as it leverages advanced AI and analytics to help automotive businesses make data-driven decisions. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Confirmit

MARCH 5, 2017

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.)

Sentiment Analysis 40

Sentiment Analysis Text Analytics Social Media Voice of the Employee 40

CX Journey

MAY 20, 2015

The answer: get yourself a great text mining or text analytics tool. In its simplest form, text analytics tools turn your qualitative data into quantitative data, thereby allowing you to use that data for cross-tabbing, filtering, and a variety of other analytical approaches.

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

DMG Consulting

MAY 25, 2018

It doesn’t make sense to perform quality assurance (QA) only on calls when the contact center supports emails, chat, SMS and social media, as well. A great way to address both of these issues is to transition to analytics-enabled QA (AQA). The same concept applies to quality assurance in a contact center.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

Confirmit

SEPTEMBER 11, 2017

Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time. Take a look at the case study to find out more. If that inspires you (and how can it not?),

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time. Take a look at the case study to find out more. If that inspires you (and how can it not?),

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Confirmit

JUNE 25, 2017

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey. The event, titled “ Mind Your Language!

Social Listening 45

Social Listening Text Analytics Social Media Retail 45