Customer Experience Matrix

APRIL 26, 2024

It took the big martech vendors including Salesforce and Adobe several years to accept that. That used to be more or less impossible at scale, because finding, reading, and integrating masses of external data took too long. The reason is that building profiles on demand by assembling data in real time just takes too long.

AI 52

AI Education Hospitality Hospitality 52

SurveySensum

MAY 20, 2020

They have launched a new Customer Service for Anything that provides support 24X7 to provide unconditional support. Example – L’Oréal Group and Amazon are teaming up on a new integration to bring Modiface, the L’Oréal-owned augmented reality app, to the online marketplace. Running low on paper towels?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” What process did you go through when you had to cancel Adobe Summit in Las Vegas?

Start-ups 26

Start-ups Innovation Government Technology 26

SurveySensum

JULY 14, 2020

He is a Vice President of Customer Experience Solutions Delivery at RR Donnelley and an Advisory Council Member for the Adobe Experience League. She is also a prolific International Author and her two books on Customer Experience are launching soon. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132