Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. At Totango, our goal is always to provide the best possible tools to help you meet and exceed your customer success goals in both good and challenging economic times.

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

NPS 93

NPS Customer Satisfaction Sales Touchpoint 93

Execs In The Know

MARCH 9, 2023

We’re back from an exciting, action-packed three days at Customer Response Summit (CRS) in Austin, TX, where we were Creating Moments That Matter with the Execs In The Know community. ” Delighting Across the Digital Experience How do you deliver personalization across multiple, sometimes intersecting, customer personas?

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success. The best way to do this is by using a customer data platform (CDP).

Customer Relationship 64

Customer Relationship Customer Experience CX 64

SurveySensum

OCTOBER 5, 2020

Do you want to proactively prevent customer churn? Do you want to understand what your customer is looking for? You need to ask those questions at the right time throughout the customer life cycle. It will tell you at what different stages you should launch customer surveys to collect feedback. . CES Survey.

B2B 52

B2B Net Promoter Score NPS Touchpoint 52

Beyond Philosophy

NOVEMBER 25, 2021

Determining how to communicate the details of our advantages to customers was challenging. . How Are Customers Evaluating Their Options? For example, Jeanne-Claude’s perspective analyzes the competitor’s offerings objectively regarding the essential attributes. They sold complicated systems to hospitals.

Hospitality 78

Hospitality Hospitality CRM Legal 78