Tech Customer Success

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

I'm also concerned about a) it's a poor diagnostic, b) it turns a customer's story into a number, and c) that the arguments for Customer Effort Score also have merit. On the positive side, NPS provides a consistent methodology to measure consumer affinity for a brand. linkedin Why? blog linkedin twitter Why? "I

NPS

NPS CX Net Promoter Score Close the Loop

2023 in review: Highlights from this year’s best conversations

Intercom

DECEMBER 14, 2023

How do they start asking diagnostic questions? Once you have that list, it goes into what’s out there in the marketplace that can meet as many requirements as possible and choosing the right one – not just based on those needs, but also the cost analysis. What is the way they greet customers? What are the solutions they propose?

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Tech Customer Success

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

2023 in review: Highlights from this year’s best conversations

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