Lumoa

JANUARY 9, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. In my opinion, three things that are essential for CX in 2018 include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Experience Investigators

MARCH 23, 2021

See if you can listen in, talk directly to your contact center agents, and get a pulse on where customers are seeking support.I I’m a huge proponent of paying attention to the marketplace. They want to align with brands that reflect their values, their ideals and the experiences they want. Over-worrying about your competition.

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

Intercom

NOVEMBER 30, 2021

so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. InMoment helps your team to keep an ongoing pulse on how your customers feel about your product or service so you can proactively drive retention, engagement, and advocacy. Analytics: Heap.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Qualtrics

MARCH 24, 2020

A recent G2 study found 92% of B2B buyers are more likely to purchase after reading a trusted review. Without it, how are you going to get a real pulse on what your customers need? User feedback encourages a better overall customer experience as it opens the lines of communication between your brand and your customers.

E-commerce 22

E-commerce Construction Customer Retention Innovation 22

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

OCTOBER 9, 2019

Danielle Lumetta, Retail Consulting Manager at Accenture, has advised some of the world’s biggest retail brands. In our latest CX Visionaries profile, we spoke to her about brands excelling with the customer experience, and how they’re doing it. They’re now more of a marketing experience — an extension of what the brand stands for.

Retail 40

Retail Customer Experience E-commerce Construction 40