Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Zendesk

JUNE 29, 2023

Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs. Solve customer inquiries faster with access to relevant information from TikTok Shop, such as order, shipping, payment, and return information—all without leaving Zendesk.

Invoicing 52

Invoicing AI Legal CRM 52

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Helpt

FEBRUARY 27, 2023

SMBs face a unique challenge in the competitive marketplace - standing out from the competition while maintaining growth and profitability. One way to achieve this goal is by investing in customer experience. This can help to build trust and loyalty with your customers and lead to increased revenue.

Manufacturing 52

Manufacturing Customer Loyalty Customer Satisfaction Customer Acquisition 52

CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Let’s look at an example where we see NLP at work in the CX.

AI 275

AI Machine Learning CX Net Promoter Score 275

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SugarCRM

FEBRUARY 22, 2022

I am thrilled to share the global launch of SugarOutfitters , the new marketplace for SugarCRM add-ons and integrations. SugarOutfitters is a curated marketplace of high quality third-party apps and add-ons that pass a rigorous certification. What’s more, all SugarOutfitters purchases are backed by a 30-day satisfaction guarantee.

E-commerce 50

E-commerce CRM Customer Satisfaction 50

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Zendesk

SEPTEMBER 21, 2023

PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. The Plentymarkets app automatically checks and links Plentymarkets users from all different marketplaces and their order history directly to Zendesk tickets.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

MARCH 7, 2024

This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success.

Customer Loyalty 52

Customer Loyalty Customer Acquisition Customer Satisfaction Start-ups 52

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.

Omnichannel 83

Omnichannel Customer Loyalty Customer Feedback Social Media 83

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. At Totango, our goal is always to provide the best possible tools to help you meet and exceed your customer success goals in both good and challenging economic times.

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

Helpt

MARCH 8, 2023

In today's digital age, customers have extremely high expectations for high-quality technical support for the products and services they use. For example, in a survey conducted by Hubspot , they found that 58% of those surveyed said that they have higher standards for customer service now compared to a year ago.

Customer Satisfaction 52

Customer Satisfaction Customer Retention Customer Experience Customer Service 52

Lumoa

FEBRUARY 28, 2023

Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

FEBRUARY 21, 2024

In today’s business landscape, the integration of artificial intelligence (AI) into customer interactions has become pervasive, spanning industries from retail to healthcare. Humanizing AI involves infusing artificial intelligence systems with human-like qualities, behaviors, and empathy to enhance the overall customer experience.

AI 52

AI E-commerce Artificial Intelligence Healthcare 52

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

NPS 93

NPS Customer Satisfaction Sales Touchpoint 93

Fonolo

AUGUST 24, 2017

We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. Understand Your Customers’ Expectations. Test Your Own Experience.

Contact Center 98

Contact Center Customer Satisfaction Customer Expectations NPS 98

InteractionMetrics

OCTOBER 14, 2021

When done correctly, customer satisfaction surveys uncover your wins, gaps, and missed opportunities. That’s why customer survey companies abound. But first things first, do you need a customer survey company? Survey Software or Customer Survey Company?

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

When done correctly, customer satisfaction surveys uncover your wins, gaps, and missed opportunities. That’s why customer survey companies abound. But first things first, do you need a customer survey company? Survey Software or Customer Survey Company?

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

When done correctly, customer satisfaction surveys uncover your wins, gaps, and missed opportunities. That’s why customer survey companies abound. But first things first, do you need a customer survey company? Survey Software or Customer Survey Company?

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. Targeting specific business goals : Customize your prioritization based on specific business goals.

Sales 52

Sales Customer Feedback Start-ups CX 52

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. If your business is experiencing low customer satisfaction scores you might be left scratching your head and asking “Why?” Making the Most of Customer Feedback. Plus So Much More!

Net Promoter Score 59

Net Promoter Score Contact Center NPS Customer Satisfaction 59

SurveySensum

FEBRUARY 9, 2024

Every business operates within the context of the marketplace. Customers can have changing needs and preferences, and global events can influence your industry. The process often involves data about potential customers, competitors, and the industry. One vital aspect of market research is understanding one’s customers.

Non-Profits 52

Non-Profits Finance Government Start-ups 52

Aquire

AUGUST 2, 2021

In this competitive world, the success of any business depends on the quality of the proactive customer service it provides, rather than reactive. Conventionally, when customers are having issues, they’re the ones who contact customer service to get them resolved. This is called reactive customer service.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

CommBox

OCTOBER 11, 2021

Large retailers now battle for consumers’ hearts and money, dedicating significant resources to improve customer experience and close sales using automated sales chatbots. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Online Shopping. © Andrey Popov | Dreamstime.com.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

OCTOBER 5, 2020

Do you want to proactively prevent customer churn? Do you want to understand what your customer is looking for? One of the best ways to do so is by launching a survey. You need to ask those questions at the right time throughout the customer life cycle. Click here to know more about the customer journey .

B2B 52

B2B Net Promoter Score NPS Touchpoint 52

Hodusoft

OCTOBER 4, 2023

In today’s global marketplace, businesses are in constant competition. Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors. This ensures that available funds are used strategically to drive growth.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

ModSquad

AUGUST 6, 2019

With online reviews easily accessible and customers able to research products and services before opening their wallet, it’s more important than ever to keep your patrons happy. Make sure you’re on the path to a loyal customer base by implementing these tactics. Smart businesses make the most of customer surveys.

Customer Service 70

Customer Service Social Media Start-ups CRM 70

Fonolo

OCTOBER 25, 2022

Customer satisfaction (CSat). Agent satisfaction and attrition. When it comes to modern call center software, there are incredible solutions in the marketplace. There are many ways to do this, including employee surveys, one-on-one meetings, and return-to-work interviews for agents returning from extended leave.

Contact Center 81

Contact Center Sports Start-ups Technology 81

Execs In The Know

MARCH 22, 2023

28 CX STRATEGIES What does “customer first” look like at your organization, and what’s it mean for your customers? “It It is encouraging to see the increasing number of companies that are proactively choosing to place the customers at the center of their business. Satisfaction over sentiment?

CX 52

CX Contact Center Start-ups Education 52

Execs In The Know

FEBRUARY 18, 2023

Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. The Conversation Excellence Lab surveyed over 600 agents to see what they thought of call coaching software today versus what they thought of it when they first started in their roles.

Contact Center 52

Contact Center Compliance Start-ups Sales 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Fonolo

OCTOBER 26, 2023

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81