Beyond Philosophy

JANUARY 1, 2022

For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.

Customer Relationship 104

Customer Relationship Engineering Management Consulting Start-ups 104

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Steven Van Belleghem

NOVEMBER 10, 2020

Crossing the industry lines to better cater to your customers may be gaining in popularity, but the approach is not new. M-Pesa is not just about offering a better experience to the customers of Vodafone and Safaricom. Telco players offering mobile payment services. A bank moving into the sports industry.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Beyond Philosophy

FEBRUARY 27, 2020

The Marshmallow Experiment. You might have seen or heard of the famous set of 1960s-era experiments done in developmental psychology with children and marshmallows. I choose the short-term reward of a tasty treat and give up the long-term reward of improved health. . So What Does This Mean to You?

Gambling 187

Gambling Education Sales Technology 187

Beyond Philosophy

NOVEMBER 25, 2021

Determining how to communicate the details of our advantages to customers was challenging. . How Are Customers Evaluating Their Options? However, his customers might choose based on something easier to compare. . My wife Lorraine and I were looking at travel insurance. They sold complicated systems to hospitals.

Hospitality 78

Hospitality Hospitality CRM Legal 78

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. “There are all these prospective customers, but businesses can’t scale at the same rate, so they need automation” Paul: Right. Intercom’s custom bot builder.

ML 143

ML Start-ups Machine Learning B2B 143