Stop for a CX moment— 4 industry leaders on thriving under adversity
Zendesk
FEBRUARY 12, 2021
Simplr and Black Rifle Coffee Company: Focus on neglected customers. Expectations for customer support are at an all-time high. In fact, 72 percent of online customers said response time was, or is, more important during the pandemic. The neglected ‘now’ customer is a hidden multimillion dollar opportunity,” says Rodriguez.
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